Bill Kay Nissan - Service Center

Todays service was very fast I get my car serviced here every time. Sometimes it takes a little longer then others, but overall the service is good, I dealt with Rick today and he I get my car serviced here every time. Sometimes it takes a little longer then others, but overall the service is good, I dealt with Rick today and he was great. Very professional, very pleasant. I am thinking about buying another car in the next 6 months and his attitude may have convinced me to come back here to buy it. When I went to pay it took about 10 minutes due to the fact the credit card system wasn't working. In that ten minutes not one word was said to me why I was waiting so long, even though the woman was sitting right in front of me. I could see that she was having issues, but a quick "were having problems, this will take a few minutes" would have been nice. More

Quick service Great job getting the work done in a timely matter!! :) thanks so much! The waiting area was comfortable and quiet. I was able to get some work done w Great job getting the work done in a timely matter!! :) thanks so much! The waiting area was comfortable and quiet. I was able to get some work done without distractions More

Very good services A very friendly and professional people. Very good services and on time as promised. I would be glad to come back again and again if possible. Thank y A very friendly and professional people. Very good services and on time as promised. I would be glad to come back again and again if possible. Thank you Bill kay More

Business as usual All work that I expected was done quickly. They found a couple other problems that needed addressing and explained why. They said that they would ne All work that I expected was done quickly. They found a couple other problems that needed addressing and explained why. They said that they would need the car longer to do that work and offered a free loaner. They actually finished the work earlier than they thought and I had the car back the next day. More

Timely and reasonable The scheduled service was completed in a timely fashion. More importantly, the suggested service helped resolve problems I had been having intermittan The scheduled service was completed in a timely fashion. More importantly, the suggested service helped resolve problems I had been having intermittantly. Will probably use this dealership for future service. More

Great personality by Rick in service Rick was very pleasant and responsive to my questions . He also was very helpful in faxing the documents to the 2 companies I needed for reimbursement Rick was very pleasant and responsive to my questions . He also was very helpful in faxing the documents to the 2 companies I needed for reimbursement. More

Recommend Service Department The Bill Kay service department has the most friendly, polite, helpful and concerning professionals. Kurt Krueger made me feel like a valued customer The Bill Kay service department has the most friendly, polite, helpful and concerning professionals. Kurt Krueger made me feel like a valued customer instead of just a number. He took the time to make sure my car was "diagnosed properly". (My car was misdiagnosed wrong 2 time by other shops). I thank Kurt K and his manager for all the help and assistance needed to get the job done. A beautiful loaner car was provided while an extensive repair was made. (Blower assembly for air condition) More

Rude service guy I had scheduled an app for a sensor replacement. I had requested a shuttle from the dealer to my job and back. However when the car was done Fernando I had scheduled an app for a sensor replacement. I had requested a shuttle from the dealer to my job and back. However when the car was done Fernando called me letting me know and when I asked him I needed a ride back he said there was nothing he could do because the shuttle guys weren’t there and he put many more excuses and then proceeded to hang up on me. I called again and another service guy answered and he was able to get the shuttle to my job, I don’t understand why Fernando couldn’t do that. More

They were most courteous and professional We needed multiple repairs which were all attended to with an eye to keeping cost within our budget. The loaner car was a lifesaver but a happy, unexp We needed multiple repairs which were all attended to with an eye to keeping cost within our budget. The loaner car was a lifesaver but a happy, unexpected detail was the IPass feature. Much appreciated! More

Great Service Ric makes it very easy and smooth experience!! Good service and communication from the start of my arrival through when I pick up my car. Ric makes it very easy and smooth experience!! Good service and communication from the start of my arrival through when I pick up my car. More