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Bill Kay Nissan - Service Center

Downers Grove, IL

4.6
1,738 Reviews

1,738 Reviews of Bill Kay Nissan - Service Center

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September 02, 2019

Great as usual Never a bad experience at Bill Kay Nissan. Jerimy was excellent as always. Our reservation wasn’t in the system, but Jerimy made it work for us anyway More

by Rheingruber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Zoumboulis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Berman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Kim Golden
Sep 04, 2019 -

Bill Kay Nissan responded

Thank you for your outstanding star rating!!!!!

September 01, 2019

my car is not fixed properly I picked up my car and something is not working properly so now I have to bring it back great. Now I have to waste more time. More

by barb8646
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rick and Jose
Sep 02, 2019 -

Bill Kay Nissan responded

I would like to apologize for your experience during your recent visit, Please if you could call me Donnie Jorman Owner Loyalty Manager at 630-969-3200 ext. 1221

August 19, 2019

Car shaking Only issue im.having is I took my 2019 Nissan Kicks into the service due to shaking and the problem has not been fixed. NEED ISSUE FIXED More

by Dee13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fernando Hidalgo, Kim Golden, John Little, John McIntosh, Mike Delaney
Aug 21, 2019 -

Bill Kay Nissan responded

Please if you would call me Donnie Jorman Owner loyalty Manager at 630-969-3200 ext.1221

August 15, 2019

Summary of Bill Kay dealership. Bill Kay is a very thorough and competent dealer. They are very good to deal with as a customer . I have leased eight cars because of their exceptiona More

by Woody
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Anzalone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fernando Hidalgo, Kim Golden
Aug 15, 2019 -

Bill Kay Nissan responded

Thank you for your kind words.

Aug 15, 2019 -

Bill Kay Nissan responded

Thank you for your kind words.

Aug 15, 2019 -

Bill Kay Nissan responded

Thank you for a great rating.

Aug 15, 2019 -

Bill Kay Nissan responded

Thank you for a great reiew.

August 15, 2019

Great as always Took in for oil change and noise in frong end. Got oil done and nouse will be new rotors next round. Also recommended new cabin and air filters. More

by krf1012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
Aug 15, 2019 -

Bill Kay Nissan responded

Thank you for a Fantastic star rating!!!!!!!!!!!!!!!!!

August 12, 2019

Awesome Service I would recommend them to all of my friends. My experience was pleasant and expedient. I would return for my car buying and repair needs. More

by PEDRORICE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Stewart
Aug 12, 2019 -

Bill Kay Nissan responded

Thank you for a fantastic star rating!!!!!!!

August 12, 2019

Warranty work It took 3 days to fix transmission. No loaner car offered. Was told none where available when I asked for one. Big inconvenience for me. More

by NomoreNissan
Recommend Dealer
No
Employees Worked With
Don’t remember
Aug 14, 2019 -

Bill Kay Nissan responded

I would like to apologize for any misunderstanding that occurred doing your visit. Please if you could call me Donnie Jorman Owner Loyalty Manager at 630-969-3200 Ext. 1221. Would Like a chance to turn this around.

August 09, 2019

Great service Jeremy in service is the best..worked with him before and im always happy to deal with Jeremy. He always keeps me informed! Thanks Jeremy More

by WAXSALAMANDER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Zoumboulis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Berman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Khalil Sulaiman, Jerimy Witt, Kim Golden
Aug 09, 2019 -

Bill Kay Nissan responded

Thank you for a Fantastic star rating!!!!!!!

August 08, 2019

Surprise My Auto was returned sooner than promised. Waiting room is comfortable with TV, complementary coffee and other amenities. The wash rooms are convenien More

by FEH822
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
unknown
Aug 08, 2019 -

Bill Kay Nissan responded

Thank you for your kind words and outstanding star rating!!!!!

August 05, 2019

Fast and professional They were fast and accurate in their work. The price was very fair, and i always aprreciate the friendly service. I would recommend this crew to fami More

by DanielT57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric
Aug 05, 2019 -

Bill Kay Nissan responded

Outstanding! We appreciate your kind words .

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