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Bill Kay Nissan - Service Center

Downers Grove, IL

4.6
1,737 Reviews

1,737 Reviews of Bill Kay Nissan - Service Center

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February 07, 2023

Many dealership talk down to women--they never do! I am appreciated as a customer! More

by maureenpprovost
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Carl Beckstrom
Feb 07, 2023 -

Bill Kay Nissan responded

We are very happy to have provided you with such a positive experience!

February 06, 2023

Excellent experience at this dealership, friendly service advisor and extremely knowledgeable technician (Brian D) who went above and beyond to make sure my Maxima was in great shape and gave me a piece of m More

by Corey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Defrank, Jerimy Witt
Feb 06, 2023 -

Bill Kay Nissan responded

Thank you Corey, For a outstanding review.

February 06, 2023

Staff friendly and very helpful. Wait time is relatively short. Discounts applied without coupons. I'm a repeat customer. More

by WVACH0213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure what his name was
Feb 07, 2023 -

Bill Kay Nissan responded

Hi Wvach0213, we are very happy to have provided you with such a positive experience!

February 06, 2023

Easy to make an appointment. Fast turn around. Will continue to use them in the future. More

by MELONIESJUNK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2023 -

Bill Kay Nissan responded

We are very happy to have provided you with such a positive experience!

February 03, 2023

Fast service. Good pricing. Great service rep. Would recommend to a friend. Small but clean waiting area. More

by elmer.dc5700
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2023 -

Bill Kay Nissan responded

We are so happy to read such a great review about Bill Kay's Downers Grove Nissan!

February 03, 2023

The Service advisor Rob was a good communicator. He always kept me informed On my Truck’s repair status. More

by gchiagkouris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Feb 03, 2023 -

gchiagkouris responded

Overall, I received better service than at Countryside Nissan!

February 02, 2023

Robert was extremely pleasant and did a wonderful job keeping me posted on my vehicle. More

by Mdenise60651
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert is a 5 star employee
Feb 03, 2023 -

Bill Kay Nissan responded

Mdenise60651, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Kay's Downers Grove Nissan!

February 02, 2023

Great service provided in a timely and or reasonable manner. Once the service was completed I was contacted to return for pickup. I appreciate the efficiency! More

by BOLA345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Carl Beckstrom
Feb 03, 2023 -

Bill Kay Nissan responded

Hi Bola345, we are very happy to have provided you with such a positive experience!

February 01, 2023

This dealership provides excellent service and customer support. Appreciate the drop off and pick up service they provide. More

by youngcarl64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Carl Beckstrom
Feb 03, 2023 -

Bill Kay Nissan responded

Hi Youngcarl64! We're so happy we were able to help you out!

February 01, 2023

Was in and out very promptly. Issue was addressed fully and front desk was extremely courteous. More

by marykate.janus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2023 -

Bill Kay Nissan responded

Marykate.janus, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Kay's Downers Grove Nissan!

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