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1,738 Reviews of Bill Kay Nissan - Service Center
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December 18, 2019
Ghost in my car I have been plagued by the check engine light going on and off for a few months. The other shop was not able to find my problem but Ric at Bill Kay d I have been plagued by the check engine light going on and off for a few months. The other shop was not able to find my problem but Ric at Bill Kay did. I also had a loaner during this time, that really helped to keep my life in order!! Thanks again More
by Austin2v28
Verified Customer
December 12, 2019
Great Work! Friendly and very reliable! Took vehicle in for a recall. They didn’t have the part available but I was given a rental while they serviced the vehic Friendly and very reliable! Took vehicle in for a recall. They didn’t have the part available but I was given a rental while they serviced the vehicle. Thank you!! More
by o.padilla
Employees Worked With
Jerimy Witt
December 11, 2019
Nice work Fast, efficient service. First time using Bill Kay. EZ to make service appt., friendly personnel, quick ID of service issues and fast turnaround on se Fast, efficient service. First time using Bill Kay. EZ to make service appt., friendly personnel, quick ID of service issues and fast turnaround on service of car. More
by Ron_foys
Employees Worked With
Jerimy Witt
December 11, 2019
Service Did not fix correctly the first time Had to come back a second time Damaged interior of vehicle when making the repair and said it wasn’t their faul Did not fix correctly the first time Had to come back a second time Damaged interior of vehicle when making the repair and said it wasn’t their fault Which was untrue More
by MPGUINTA
Employees Worked With
Jerimy Witt
December 09, 2019
Fast oil change and very friendly Normally when I do an oil change it’s a day process , they had me in and out . This will now be my home for all my service needs . I had also left my Normally when I do an oil change it’s a day process , they had me in and out . This will now be my home for all my service needs . I had also left my phone in service rick had found it . Go see Rick in service , a straight shooter .. More
by ralphcorreajr
Employees Worked With
December 08, 2019
Disappointed with appt The people in the service dept have been extremely helpful and professional in the past, no complaints there. However, I had made an appointment well The people in the service dept have been extremely helpful and professional in the past, no complaints there. However, I had made an appointment well in advance to have complete check and service, including checking brakes and tires. When I arrived, I told the gentleman I had an appointment. He looked at his schedule and told me it was for just an oil change. I responded no and explained what the appointment was for. He ‘half responded ‘ okay and directed me to the waiting room. In less than 25 minutes later, I was told the car was finished and all it needed was oil change. When I questioned everything else that I requested to be checked, the rep said everything was checked and all is fine. In past I was given a print out of everything they checked and what needed attention- didn’t get that this time. I’m 99 percent sure nothing was checked. To go to you for service requires my taking a vacation day off work. Granted I had the rest of day to myself, my car needed service and your team did not fulfill expectations. Very disappointing l am unsure of the employees’. ‘Ric’ Is the name that comes up on texts More
by susan42450
Employees Worked With
December 07, 2019
Super service Brought my vechile in for warranty issues and everyone in service and sales were so nice and attentive. Made me feel at home. The technician solved al Brought my vechile in for warranty issues and everyone in service and sales were so nice and attentive. Made me feel at home. The technician solved all my issues and had me on my way with a smile. Great work! More
by schluba2002
December 03, 2019
fix the quest I gave my quest to my daughter who is having a baby and has two big dogs so I came in to have the car totally serviced and you get guys did an outstan I gave my quest to my daughter who is having a baby and has two big dogs so I came in to have the car totally serviced and you get guys did an outstanding job More
by Paul
Employees Worked With
Erik Esmits
November 29, 2019
A great place for service! Thank you, Ric for taking such great care of my car. You made me feel welcomed and "at home!" You got me in and out as quickly as possible, too! I' Thank you, Ric for taking such great care of my car. You made me feel welcomed and "at home!" You got me in and out as quickly as possible, too! I'm sure I'll be returning! Thank you again! More
by Karen W
Employees Worked With
November 27, 2019
Called in for Altima recall - disappointed Called by outbound to schedule Altima recall check for transmission. I had a couple intermittent shimmers so I appreciate the pro activity. Came and w Called by outbound to schedule Altima recall check for transmission. I had a couple intermittent shimmers so I appreciate the pro activity. Came and waited over an hour to be told the transmission checked out but I needed a carbon cleaning on the air path as it was tripping a sensor...$200. I felt real bait and switched. I purchase the vehicle certified pre owned and was already frustrared as I had the vehicle for less than a year under CPO and had to come in on my time to attend to it. I felt the service Mgr was cold and checked out about my complaint. My argument was that the carbon cleaning should have been part of the CPO inspection and I shouldn't have pay for it. He was more concerned that the sales dept would take the hit for that insread of his service dept. Real class. The Sales manager did try and take care of me but, merely negotiated the carbon cleaning to $75. I really feel that you guys shoul compensate me the additional $75 for the poor service I received. I was there for over 4 hours total and it really was inconvenient. The customer experience that I had would not make me really want to use this location for any future service work. If you would like to discuss furter feel free to call me at. More
by murgad32
Employees Worked With
Service dept rep was young lean clean cut light hair, Garrett Soderlund
