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Bill Kay Nissan - Service Center

Downers Grove, IL

4.6
1,741 Reviews

1,741 Reviews of Bill Kay Nissan - Service Center

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February 20, 2023

They talk very nice but also make sure you will spend max money when ever you visit for your vehicle service. Especially owning Nissan itself will make you see lot of issues especially with transmission. I More

by James
Service Price Transparency
Workmanship
Recommend Dealer
No
Employees Worked With
Ric Funston
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2023 -

Bill Kay Nissan responded

James, we're disappointed to hear of the negative experience you had at our location. It sounds like you are very unhappy with the Nissan product itself. We wish you well moving forward.

February 20, 2023

Awesome service, I was running late but they still let me come in. Very friendly staff. More

by cipr217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Anzalone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Kim Golden, Randall Caldwell, Erik Esmits, Carl Beckstrom, Hector Flores, Robert Giovanonni
Feb 24, 2023 -

Bill Kay Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

February 19, 2023

Ric was extremely helpful and did what he could to lower the price of my transmission replacement. With his suggestion to reach out to Nissan consumer affairs, the price of a new transmission at the dealers More

by ecferguson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2023 -

Bill Kay Nissan responded

Hi Ecferguson, thank you so much for your positive comments about Bill Kay's Downers Grove Nissan!

February 19, 2023

Very good service and kept us informed as to what was done.Thank you very much. More

by KBENNI93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
Feb 24, 2023 -

Bill Kay Nissan responded

Hi Kbenni93, thank you so much for your positive comments about Bill Kay's Downers Grove Nissan!

February 16, 2023

The staff here is always polite and helpful. When I have any maintenance performed on the vehicle it's always been completed as expected and within a reasonable timeframe. The last time I was More

by hebbard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
Feb 24, 2023 -

Bill Kay Nissan responded

Hebbard, we are glad we could help!

February 16, 2023

So far, satisfactory,timely service every time I've had a need to bring my car in. More

by bricks327
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Beckstrom
Feb 24, 2023 -

Bill Kay Nissan responded

Hi Bricks327, we are very happy to have provided you with such a positive experience!

February 15, 2023

Nice staff! They try to work with you when you have issues with your car. I will always go back there when possible More

by mammaXtin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2023 -

Bill Kay Nissan responded

Hi Mammaxtin, we are very happy to have provided you with such a positive experience!

February 13, 2023

Great and fast service and friendly and knowledgeable service advisors.Had me in and out within an hour. More

by PWGAST1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2023 -

Bill Kay Nissan responded

Hi Pwgast1, thank you so much for your positive comments about Bill Kay's Downers Grove Nissan!

February 13, 2023

I appreciate working with the service center as they are always professional, efficient and reliable. More

by briverson
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Beckstrom
February 13, 2023

Service was great. Please, please, please get new chairs in the waiting area. They are getting hard to get out of. Thanks. More

by KHAHN2223
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
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