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Bill Kay Nissan - Service Center

Downers Grove, IL

4.6
1,737 Reviews

1,737 Reviews of Bill Kay Nissan - Service Center

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February 16, 2023

The staff here is always polite and helpful. When I have any maintenance performed on the vehicle it's always been completed as expected and within a reasonable timeframe. The last time I was More

by hebbard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
Feb 24, 2023 -

Bill Kay Nissan responded

Hebbard, we are glad we could help!

February 16, 2023

So far, satisfactory,timely service every time I've had a need to bring my car in. More

by bricks327
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Beckstrom
Feb 24, 2023 -

Bill Kay Nissan responded

Hi Bricks327, we are very happy to have provided you with such a positive experience!

February 15, 2023

Nice staff! They try to work with you when you have issues with your car. I will always go back there when possible More

by mammaXtin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2023 -

Bill Kay Nissan responded

Hi Mammaxtin, we are very happy to have provided you with such a positive experience!

February 13, 2023

Great and fast service and friendly and knowledgeable service advisors.Had me in and out within an hour. More

by PWGAST1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2023 -

Bill Kay Nissan responded

Hi Pwgast1, thank you so much for your positive comments about Bill Kay's Downers Grove Nissan!

February 13, 2023

I thought your service is very expensive. No really sure I needed $723 in fluids changes. No part’s just fluids. More

by danngiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 13, 2023

I appreciate working with the service center as they are always professional, efficient and reliable. More

by briverson
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Beckstrom
February 13, 2023

Service was great. Please, please, please get new chairs in the waiting area. They are getting hard to get out of. Thanks. More

by KHAHN2223
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 11, 2023

Great Service! I was able to get squeezed in on a busy day! I appreciate them working me in! More

by Leatrice J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Carl Beckstrom
Feb 13, 2023 -

Bill Kay Nissan responded

Leatrice J, we are glad we could help!

February 08, 2023

dont feel surprise they made the same mistake the other car brand dealer would make. More

by Alex ngai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
dont know the name
Feb 08, 2023 -

Bill Kay Nissan responded

Alex Ngai, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around.

February 08, 2023

The service rep let me know of the less expensive solution of tire repair instead of replacement to deal with the flat on my car. More

by GLH511
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Carl Beckstrom
Feb 08, 2023 -

Bill Kay Nissan responded

Thank you. Great star rating.

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