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Bill Kay Nissan - Service Center

Downers Grove, IL

4.6
1,738 Reviews

1,738 Reviews of Bill Kay Nissan - Service Center

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July 16, 2020

Poor service Dropped car off in AM for service and the shuttle service was okay but the vehicle was very messy and dirty. Service forgot put cabin filter in and wh More

by Reviews
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ric Funston
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt
Jul 17, 2020 -

Bill Kay Nissan responded

Please call me Donnie Jorman Owner Loyalty manager at 630 969-3200 ext 1221 what was your vehicle here for would like more details.

July 16, 2020

Rick is very good associate to work with all the time and I mean all the time very nice to share all your problems about your car More

by kwasi1947
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2020 -

Bill Kay Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 16, 2020

Couldn't be more happier with the service I received from the staff in the service department. Specifically my service writer Ric & service director Eric. I was having an issue with the lift gates on my 2012 More

by rdtrue
Recommend Dealer
Yes
Employees Worked With
Justin Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Zoumboulis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erik Esmits
Jul 17, 2020 -

Bill Kay Nissan responded

Rdtrue, thank you for your kind words and this wonderful review!

July 15, 2020

efficient service Simply a good crew. Got my car in and out quickly. Took care of some extras things. Saved me a trip to my regular mechanic. Sadly my regular mechanic More

by Pbzsanders230
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2020 -

Bill Kay Nissan responded

Very kind words, And thank you for a fantastic star rating!

July 15, 2020

The car wash they do after an oil change is terrible! Left spots all over my car. Had to bring it to Delta Sonic to rewash it. More

by amazonchk@aol.com
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2020 -

Bill Kay Nissan responded

Hello Amazonchk, we appreciate you taking the time to leave us this feedback.

July 15, 2020

I brought my car in for a sporadic starting issue caused by lack of driving due to the stay at home order. Batteries tested healthy. volts and current all good. So the team did more thorough tests found a More

by Bruce
Recommend Dealer
Yes
Employees Worked With
Alex
Jul 15, 2020 -

Bill Kay Nissan responded

Hi Bruce, we are very happy to have provided you with such a positive experience!

July 11, 2020

Great business. We always have great service at Nissan. Jeremy is an extremely great employee. Always so kind and friendly. Eager to see you and take care of you. More

by HARRINGTONBOWERS
Recommend Dealer
Yes
Employees Worked With
Justin Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Anzalone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Kim Golden
Jul 11, 2020 -

Bill Kay Nissan responded

Harringtonbowers, thank you for your kind words and this wonderful review!

July 10, 2020

As always, Bill Kay Nissan exceeded my expectations with great service with my 3015 Murano. The service team at Bill Kay Nissan are always professional, they walk you step-by-step through the process of yo More

by sandypascente
Recommend Dealer
Yes
Employees Worked With
Erik, Jerimy Witt
Jul 11, 2020 -

Bill Kay Nissan responded

Thank you, Outstanding star rating!!!!!!!

July 10, 2020

I came in to have my vehicle serviced and was in and out in no time. Also had coupons available to reduce the price for the services my vehicle needed. More

by rmj92606
Recommend Dealer
Yes
Employees Worked With
Carl Beckstrom
Jul 11, 2020 -

Bill Kay Nissan responded

Rmj92606, thank you for the high star rating!

July 10, 2020

Very helpful pleasant service representative! Five stars!!!smile goes a long way! Caring person. Picked up right away the check engine light was on! Took care of me! More

by CREATIVE56
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2020 -

Bill Kay Nissan responded

Creative56, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Kay's Downers Grove Nissan!

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