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Bill Kay Nissan - Service Center

Downers Grove, IL

4.6
1,737 Reviews

1,737 Reviews of Bill Kay Nissan - Service Center

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March 01, 2023

Customer service was great! Everyone was friendly and willing to help. Overall, it was a great experience! More

by diana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Carl Beckstrom
Mar 01, 2023 -

Bill Kay Nissan responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Bill Kay's Downers Grove Nissan!

February 28, 2023

Easy Booked on line. Quick service . Didn't sell extra stuff . Really good guy at counter More

by Alberti2448
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl Beckstrom
Mar 01, 2023 -

Bill Kay Nissan responded

Alberti2448, we are glad we could help!

February 27, 2023

I have always had a positive experience with your service department. They do not pressure you into repairs that aren’t really needed yet. More

by lboyd8687
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ric Funston
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Carl Beckstrom
Feb 27, 2023 -

Bill Kay Nissan responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Bill Kay's Downers Grove Nissan!

February 25, 2023

2018 Nissan Titan repair for fan clutch. The part was back ordered so it took a couple of weeks to get it in but the repair seems to have worked More

by CJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2023 -

Bill Kay Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

February 23, 2023

I’m very satisfied about this dealership and their service specially Jeremy what a wonderful advisor More

by firassuccar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
Feb 24, 2023 -

Bill Kay Nissan responded

Firassuccar, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Kay's Downers Grove Nissan!

February 22, 2023

Robert in the Service Dept. was so accommodating on the President's Day holiday when my battery died. He was courteous and helpful. More

by CRYAN4710
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Feb 24, 2023 -

Bill Kay Nissan responded

Hi Cryan4710, we are very happy to have provided you with such a positive experience!

February 20, 2023

They talk very nice but also make sure you will spend max money when ever you visit for your vehicle service. Especially owning Nissan itself will make you see lot of issues especially with transmission. I More

by James
Service Price Transparency
Workmanship
Recommend Dealer
No
Employees Worked With
Ric Funston
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2023 -

Bill Kay Nissan responded

James, we're disappointed to hear of the negative experience you had at our location. It sounds like you are very unhappy with the Nissan product itself. We wish you well moving forward.

February 20, 2023

Awesome service, I was running late but they still let me come in. Very friendly staff. More

by cipr217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Anzalone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Kim Golden, Randall Caldwell, Erik Esmits, Carl Beckstrom, Hector Flores, Robert Giovanonni
Feb 24, 2023 -

Bill Kay Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

February 19, 2023

Very good service and kept us informed as to what was done.Thank you very much. More

by KBENNI93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
Feb 24, 2023 -

Bill Kay Nissan responded

Hi Kbenni93, thank you so much for your positive comments about Bill Kay's Downers Grove Nissan!

February 19, 2023

Ric was extremely helpful and did what he could to lower the price of my transmission replacement. With his suggestion to reach out to Nissan consumer affairs, the price of a new transmission at the dealers More

by ecferguson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2023 -

Bill Kay Nissan responded

Hi Ecferguson, thank you so much for your positive comments about Bill Kay's Downers Grove Nissan!

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