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Bill Kay Nissan - Service Center

Downers Grove, IL

4.6
1,738 Reviews

1,738 Reviews of Bill Kay Nissan - Service Center

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September 03, 2020

Excellent customer satisfaction. Ric did a great job taking care of the car and me. Hard to find nice people like him. Bill kay should be proud have guys like him. More

by VINOD.JUDE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2020 -

Bill Kay Nissan responded

Thank you, Very kind words and outstanding star rating!

September 03, 2020

Ric was great. I came to Bill Kay from another dealership that I wasn't happy with. Immediately upon speaking with Ric, I was put at ease. The work was cheaper and done better. I'll be back! More

by AFL22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Carl Beckstrom, Alex Stewart
Sep 04, 2020 -

Bill Kay Nissan responded

Welcome, And thank you for a #1 rating.

September 02, 2020

I first leasted a 2017 Murano. I went back yesterday and purchased the same car. Service team didn't miss a thing. Kim in financing knows her job well. Explained everything to me. I didn't get to meet Nick More

by Audrey.Chiodo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Golden, Carl Beckstrom, Fernando Flores
Sep 02, 2020 -

Bill Kay Nissan responded

Hi Audrey.chiodo, thank you so much for your positive comments about Bill Kay's Downers Grove Nissan!

September 02, 2020

I had my oil changed and service was fine. I also mentioned that I was experiencing issues with the driver side door not opening from the inside. This issue happened one time when I got home & I had More

by ssoltys5246
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2020 -

Bill Kay Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 02, 2020

I get all my oil changes done through Nissan. Yesterday was my first time dealing with Ric. He was extremely helpful and courteous. I must say he was one of the best folks I’ve dealt with in all the years More

by RREILLY1967
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2020 -

Bill Kay Nissan responded

Hi Rreilly1967, we are very happy to have provided you with such a positive experience!

August 29, 2020

First time taking daughters car there. Service was efficient and they were communicative. Will say, only one advisor acknowledged me when I went in to pick up car. And of the four that were there, o More

by Sandjetty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt, Alex Stewart
Aug 29, 2020 -

Bill Kay Nissan responded

Thank you for your very kind rating!!!

August 27, 2020

Carl in service is great. He is professional, smart and very Eunice to work with regarding their Nissan services. Carl made the experience enjoyable. Great service department! More

by LESLYSCHLENDERr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Beckstrom
Aug 27, 2020 -

Bill Kay Nissan responded

Leslyschlenderr, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Kay's Downers Grove Nissan!

August 27, 2020

The service department is always helpful and friendly when in need. The guys here are trustworthy and fair. My go to dealership for any auto needs More

by RYAN.ANDERSON1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt
Aug 28, 2020 -

Bill Kay Nissan responded

Thank you for a outstanding star rating!!!!!!

August 26, 2020

I had my cabin air filter replaced and I had jus had my car interior detailed and the servicer left leaves all on my floor More

by DJ030722
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jerimy Witt
Aug 27, 2020 -

Bill Kay Nissan responded

Please if you would call me Donnie jorman Owner Loyalty Manager at 630-969-3200 ext 1221

August 26, 2020

Carl was amazing to work with! He made the whole process super easy and regularly checked in on me throughout the process. 10/10 would recommend. Thanks, Carl! More

by natalie.kirylo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Beckstrom
Aug 27, 2020 -

Bill Kay Nissan responded

Natalie.kirylo, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Kay's Downers Grove Nissan!

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