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Bill Kay Nissan - Service Center

Downers Grove, IL

4.6
1,738 Reviews

1,738 Reviews of Bill Kay Nissan - Service Center

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September 21, 2020

Oil change was done quick and withiut any delays, overall I was very pleased with the service and would recommend this place to people i know More

by DHOOD62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Stewart
Sep 23, 2020 -

Bill Kay Nissan responded

Dhood62, we are so happy to read such a great review about Bill Kay's Downers Grove Nissan!

September 21, 2020

The service techs are always friendly and efficient. I appreciate the immediacy of attending to my appointment, though I was early, along with the details related to future service appointments. More

by Lfurtute
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Stewart
Sep 23, 2020 -

Bill Kay Nissan responded

Thank you, For a fantastic star rating!

September 21, 2020

A good and fair place u car is in good hands and straight to the point and when asked to check out some things that might be a problem very good at doing that thx u More

by Ab411
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Beckstrom
Sep 23, 2020 -

Bill Kay Nissan responded

Ab411, thank you for your kind words and this wonderful review!

September 21, 2020

Outstanding service by the Service Team at Bill Kay Nissan! Professional, knowledgeable, honest and courteous staff dedicated to ensure customer satisfaction throughout! Highly recommended for any serv More

by jmetry
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2020 -

Bill Kay Nissan responded

Jmetry, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bill Kay's Downers Grove Nissan.

September 18, 2020

Carl said he would call when tire was in which was supposed to be around 4:00. He never called. Tried calling multiple times after 4 to find out and got his voicemail. Decided to just come in around 5 More

by cory.rovens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carl Beckstrom
Sep 19, 2020 -

Bill Kay Nissan responded

Please if you would call me Donnie Jorman Owner Loyalty Manager at 630-969-3200 ext. 1221

September 16, 2020

Despite appointment for oil change, my son had to wait 2.5 hours at dealership until vehicle was ready. Really? Completely unacceptable.What is the point of an appointment? Also son brought home a list of More

by waveland21
Recommend Dealer
No
Employees Worked With
Alex Stewart
Sep 16, 2020 -

Bill Kay Nissan responded

Please if you would call me, Donnie Jorman Owner Loyalty Manager at 630-969-3200 ext 1221

September 15, 2020

From the first phone call, to picking up our vehicle we had executive service. I can’t say enough about Wayne and Jeremy very knowledgeable in their field. Life long customer More

by mysandytoesonthebeach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
Sep 16, 2020 -

Bill Kay Nissan responded

Mysandytoesonthebeach, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Kay's Downers Grove Nissan!

September 15, 2020

Alex was very helpful. He was able to provide a loaner and complete my repairs without me waiting. He reviewed the repairs with me and informed me on when my next appointment should be scheduled. Great More

by jjc7272
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Stewart
Sep 16, 2020 -

Bill Kay Nissan responded

Hi Jjc7272! We're so happy we were able to help you out!

September 15, 2020

Friendly good service. Making the appointment was easy and timely. Work was done when promised. I was wowed on the service they did on my tire which had a slow leak. More

by MARKBAVA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Carl Beckstrom, Alex Stewart
Sep 16, 2020 -

Bill Kay Nissan responded

Hi Markbava, we are very happy to have provided you with such a positive experience!

September 15, 2020

Really nice service and responsive. Made sure to check warranty coverage and any open recall items. Ric was great at keeping me updated and explaining the charges. More

by PJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2020 -

Bill Kay Nissan responded

Pj, thank you for your kind words and this wonderful review!

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