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Bill Kay Nissan - Service Center

Downers Grove, IL

4.6
1,738 Reviews

1,738 Reviews of Bill Kay Nissan - Service Center

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October 08, 2020

This was my first visit to Bill Kay Nissan. I was treated well by Ric in the Service Department. My problem was resolved while I waited and I would recommend this company to others. More

by smith44n
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2020 -

Bill Kay Nissan responded

Smith44n, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Kay's Downers Grove Nissan!

October 08, 2020

I want to complement Rick in the service department for taking care of a few items on my recently purchased Rogue. He was professional and efficient. I appreciate the excellent service. More

by SLSHALVIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2020 -

Bill Kay Nissan responded

Hi Slshalvis, we are very happy to have provided you with such a positive experience!

October 07, 2020

Carl and his team are very courtesans professional. I don’t live near this dealership, but I chose to go to Bill Kay of Downers Grove because of their excellent service. The sales rep, Khalil Sulaiman, More

by Joe
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Beckstrom
Oct 09, 2020 -

Bill Kay Nissan responded

Joe, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Kay's Downers Grove Nissan!

October 07, 2020

Staff is always so welcoming and friendly, made sure everything was taken cared off and left happy. Love this team at this location. Always stayed in communication with me and didn’t twist my arm or lie More

by Tmasonw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Berman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Paul Johnson, Carl Beckstrom, Alex Stewart
Oct 09, 2020 -

Bill Kay Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 07, 2020

The service was professional. I was waiting at the dealer and it was very comfortable. Their explanation for the service was very clear and satisfying. More

by K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Carl Beckstrom, Alex Stewart
Oct 09, 2020 -

Bill Kay Nissan responded

K, we are glad we could help!

October 06, 2020

Friendly, expert staff. Good mechanics who know what they’re doing. Required work was explained thoroughly by service advisor and work completed in a timely manner. More

by BECKRON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Beckstrom
Oct 07, 2020 -

Bill Kay Nissan responded

Hi Beckron, we are very happy to have provided you with such a positive experience!

October 05, 2020

Ric was informative and thorough. He really takes his time to learn about your issues and tells you exactly what the solutions are. Great guy to work with. More

by Yaya0002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2020 -

Bill Kay Nissan responded

Thank you, outstanding rating!!!!!!!!!!!

October 05, 2020

I brought my company car in for service and was completely blown away by the great way I was treated. It was quick and painless. Erik was amazing! More

by BRUCE.GASAWAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik!
Oct 05, 2020 -

Bill Kay Nissan responded

Thank you BRUCE.GASAWAY, For a fantastic star rating!!!!

October 05, 2020

Recall repair service needed. Quick and easy check in Recall repair service needed. Quick and easy check in and work was done quickly. I was a little surprised to see several employees walking through More

by BANKCHICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
Oct 05, 2020 -

Bill Kay Nissan responded

Thank for that feed back Our employees should be wearing mask at all times, Even the cashier although we have placed a plastic barrier between cashier and customer.

October 05, 2020

Their service department is great! Never try to sell me something that my car doesn’t need. It’s a pleasure to feel that they are honest AND fast! More

by Dan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2020 -

Bill Kay Nissan responded

Thank you very kind comments and outstanding star rating!

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