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Bill Kay Nissan - Service Center

Downers Grove, IL

4.6
1,738 Reviews

1,738 Reviews of Bill Kay Nissan - Service Center

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October 15, 2020

Always friendly and explain everything clearly. A couple of times needed parts that needed to be ordered, and a loaner was given to me quickly. Love that they do that and after each service they WASH your More

by VBALT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
Oct 16, 2020 -

Bill Kay Nissan responded

Thank you VBALT for a #1 rating!!!!

October 13, 2020

My indicator light of “Service Engine soon” was on for few days, had to bring car for service. Rick at service desk explained every detail what necessary parts had to be replaced and used his professio More

by Nina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt
Oct 14, 2020 -

Bill Kay Nissan responded

Nina, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Kay's Downers Grove Nissan!

October 13, 2020

Hi. I came in to receive an oil change and tire rotation. Also my rear camera was not working properly. My service person fix my camera issue and and it didn’t cost me any extra money. Everything that was do More

by dlmorris85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Beckstrom
Oct 14, 2020 -

Bill Kay Nissan responded

We appreciate your positive review about your recent experience with us!

October 13, 2020

A service representative approached me immediately and explained what service I would be needing. The time I was told how long the service would take, was exactly how long I waited. More

by christine.saccomanno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
Oct 14, 2020 -

Bill Kay Nissan responded

Christine.saccomanno, we are so happy to read such a great review about Bill Kay's Downers Grove Nissan!

October 13, 2020

Great customer service. Car finished in a very timely manor. Followed up with me re: my car. Detailed paper work on services provided. Great Job. More

by POGODFRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
Oct 14, 2020 -

Bill Kay Nissan responded

Hi Pogodfry, we are very happy to have provided you with such a positive experience!

October 11, 2020

Ric was extremely helpful and courteous. He is always there to help and keep you up to date on what needs to be done. It was also very easy to schedule my appointment. More

by CARMENZX1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2020 -

Bill Kay Nissan responded

Carmenzx1, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Kay's Downers Grove Nissan!

October 10, 2020

Ric is a top notch service manager. He greets you at each interaction with a smile...is pleasant...and eagar to serve the client. Please keep this stellar emplo.yee. More

by carleen54321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2020 -

Bill Kay Nissan responded

Thank you, Outstanding star rating!

October 09, 2020

Convenient scheduling, was able to adjust to my schedule. Courteous service, kept me updated of required service, completed ahead of estimated time. Car was washed after service More

by LesJJ4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2020 -

Bill Kay Nissan responded

Thank you Les JJ4, Glad we could help!

October 08, 2020

Always pleased with the service I receive at Bill Kay! Trustworthy...I have purchased 3 Nissans over the years and would purchase from this location. Recommend to family and friends. More

by DONNALREID
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Beckstrom
Oct 09, 2020 -

Bill Kay Nissan responded

Donnalreid, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bill Kay's Downers Grove Nissan.

October 08, 2020

You helped me tremendously with the Nissan warranty. I need this to work. I am hoping that you can restore my vehicle to its original or close to original operations. More

by trident_one
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Beckstrom
Oct 09, 2020 -

Bill Kay Nissan responded

We appreciate your positive review about your recent experience with us!

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