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Bill Kay Nissan - Service Center

Downers Grove, IL

4.6
1,738 Reviews

1,738 Reviews of Bill Kay Nissan - Service Center

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October 21, 2020

A great staff that knows how important is the quality of the service that they provide always. Have been having a very good service at reasonable price every time I take my car for service. Thank you Bill K More

by Mero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashier very friendly!also Provided the coffee Thank you , Jerimy Witt
Oct 22, 2020 -

Bill Kay Nissan responded

Hi Mero, thank you so much for your positive comments about Bill Kay's Downers Grove Nissan!

October 20, 2020

Disappointing to say the least. This was a return visit from a couple months ago when the car was brought in for an oil change and while there was asked to look underneath the car because a truck tire had More

by MJPM12313
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No clue my husband took the car in
Oct 21, 2020 -

Bill Kay Nissan responded

Please if you could call me Donnie Jorman Owner Loyalty Manager at 630-969-3200 ext1221

October 20, 2020

I disagree about the representative from service didn’t notify me about my pick up was move outside to the lot with merchandise in the truck for 2 days. More

by TEO0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
Oct 21, 2020 -

Bill Kay Nissan responded

Hi there, I would like to get some more details about your experience with us. Please call me Donnie Jorman Owner Loyalty Manager at 630-969-3200 ext1221

October 19, 2020

Ric really helped us out with fixing my Rogue! They issued a loaner to use while my car was being serviced. Great, fast efficient service! Will definitely be back. More

by TONIC
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2020 -

Bill Kay Nissan responded

Hi Tonic, we are very happy to have provided you with such a positive experience!

October 19, 2020

Good service and the keep your updated on what’s being done. I arrive a few minutes earlier and the took my car right away. More

by HISHAMHEZZA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Carl Beckstrom, Alex Stewart
Oct 21, 2020 -

Bill Kay Nissan responded

Hi Hishamhezza! We're so happy we were able to help you out!

October 16, 2020

Bill Kay Nissan is always the best! They always take care of everything we need in a timely manner. Their care is the finest out there! More

by bsp.jaroszczak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Carl Beckstrom, Alex Stewart, Fernando Flores
Oct 17, 2020 -

Bill Kay Nissan responded

Hi Bsp.jaroszczak, we are very happy to have provided you with such a positive experience!

October 16, 2020

I never have a issue with this Nissan. I feel as if this is the only Nissan dealership that knows what they’re doing. I drive over an hour to Bill Kay because I know my service will get done properly. More

by ERIKAHALL2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Carl Beckstrom, Alex Stewart
Oct 16, 2020 -

Bill Kay Nissan responded

Thank you ERIKAHALL2000 very kind comments, And a fantastic star rating!

October 16, 2020

I’m not satisfied that each time I return back for my oil change that there is nothing said about my trouble that I’m having about my radio. I had only had the vehicle for a short time. So yes I am unhappy a More

by MICKIEMOUSE1965
Recommend Dealer
No
Employees Worked With
Tim Anzalone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ric Funston
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Carl Beckstrom, Alex Stewart
Oct 16, 2020 -

Bill Kay Nissan responded

Please if you could call me, Donnie Jorman Owner Loyalty Manager would like more details on your issue. 630-969-3200 ext. 1221

October 16, 2020

It was just an oil and filter change and tire rotation. I can't write twenty five words about such a basic service. It was fine. More

by SUE.GECKOGAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2020 -

Bill Kay Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 16, 2020

It is close to home friendly serviceAnd service on It is close to home friendly service And service on timely service lobby ok however restroom are always dirty need some attention most of the time I More

by venturap
Customer Service
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Carl Beckstrom, Alex Stewart, Roy Crutchfield
Oct 17, 2020 -

Bill Kay Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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