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Bill Kay Nissan - Service Center

Downers Grove, IL

4.6
1,738 Reviews

1,738 Reviews of Bill Kay Nissan - Service Center

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October 28, 2020

Pretty good experience overall and service advisor I worked with was excellent, but saw several other employees without masks on while I was at dealership. More

by VIV2367
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
Oct 28, 2020 -

Bill Kay Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 28, 2020

This location has Great service and great service people to work with. I have been to three locations and I definitely love this location the most especially Ric in service who always does his best to get More

by mammaXtin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose (mechanic), Alex Stewart
Oct 28, 2020 -

Bill Kay Nissan responded

Thank you, Great comments!!! And a outstanding star rating.

October 27, 2020

Great customer service from Ric. Explained what needed to be done. I even got a loaner car. Thanks again Ric. Worked with Carl when I picked up my vehicle. Everything went well. Thank you. More

by DONNAMCNALLY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Beckstrom
Oct 28, 2020 -

Bill Kay Nissan responded

Donnamcnally, your wonderful feedback and rating mean a lot to us.

October 26, 2020

The service was excellent here at my maintenance inspection. I scheduled my appointment with Ric and There were a few more maintenance updates that were found, but I was informed they did not have t More

by PRINCESSBELL1089
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2020 -

Bill Kay Nissan responded

Princessbell1089, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Kay's Downers Grove Nissan!

October 25, 2020

Everything went well.Learned that I needed a few things Everything went well. Learned that I needed a few things done on the car that I hadn’t expected. Hope the car has no problems when the winter weathe More

by JFWHITES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 24, 2020

Always nice and professional and keeps me updated with what’s needed for my car. Thank you always have a great experience. Keep up the good work. More

by thebeautiful1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Carl Beckstrom, Alex Stewart
Oct 24, 2020 -

Bill Kay Nissan responded

Thebeautiful1, thank you for your kind words and this wonderful review!

October 23, 2020

Bill K Nissan service department is awesome! Knowledgeable and friendly. got me in and out quickly..And the always find the appropriate coupons too! :) and a free car wash More

by jzboncak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt, Carl Beckstrom
Oct 24, 2020 -

Bill Kay Nissan responded

Hi Jzboncak, we are very happy to have provided you with such a positive experience!

October 22, 2020

Service department was clean and efficient. Kept me well informed and work was done quickly. Did not up sell additional work that was not needed. More

by LMG777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2020 -

Bill Kay Nissan responded

Very kind comments, And thanks for the fantastic rating!!!!

October 22, 2020

This was my first time at this dealership, I was a bit confused where to go for service at first but was able to figure it out. Someone came and helped me get situated pretty quickly and he was really nic More

by bcharleston98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Beckstrom
Oct 24, 2020 -

Bill Kay Nissan responded

Bcharleston98, thank you for your kind words and this wonderful review!

October 21, 2020

Very good Service Appointment, when I called to say I had a flat they advised what to do and got my vehicle in next morning. More

by jganails@comcast.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Anzalone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt
Oct 22, 2020 -

Bill Kay Nissan responded

Thank you jganails for a outstanding star rating!!!!

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