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Bill Kay Nissan - Service Center

Downers Grove, IL

4.6
1,737 Reviews

1,737 Reviews of Bill Kay Nissan - Service Center

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March 17, 2023

Great service and staff support . Rick was great and kept me abreast of profess including suggesting new options for next visit . More

by CHIVISSANDOVAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Tyminski
Mar 20, 2023 -

Bill Kay Nissan responded

Chivissandoval, we are glad we could help!

March 14, 2023

Ric in the Service Department was very helpful and friendly. My overall experience was excellent. More

by Hochstetler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2023 -

Bill Kay Nissan responded

We appreciate your positive review about your recent experience with us!

March 13, 2023

As per usual my service experience at Bill Kay Nissan was great. They are always very helpful and even provided coupon for discounted service. Appreciate the good service! More

by lukykc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Carl Beckstrom, Robert Tyminski
Mar 13, 2023 -

Bill Kay Nissan responded

Lukykc, we are so happy to read such a great review about Bill Kay's Downers Grove Nissan!

March 13, 2023

I was not happy I purchased a car from Nissan only to find out that at the oil change, the filters were never changed.i was told the car would be washed and that didn't happen as well. More

by kfranks02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl Beckstrom
Mar 13, 2023 -

Bill Kay Nissan responded

Please if you would call me DONNIE JORMAN Owner loyalty Manager at 630 969 3200 ext.1221 I would like very much to talk about your visit.

March 11, 2023

Excellent service, excellent staff, service and sales personnel are excellent. I always come to the dealer for service as well as if I need any additional assistance More

by sgadkari2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Carlos Mendoza, Nikolay Filchev
Mar 13, 2023 -

Bill Kay Nissan responded

Hi Sgadkari2009, we are very happy to have provided you with such a positive experience!

March 09, 2023

I have been quite satisfied with the DG Nissan Service Dept. In fact, other than during COVID, I have used Bill K Service for all my car maintenance. The Service staff are all professional, friendly and k More

by COWMAM52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
Mar 09, 2023 -

Bill Kay Nissan responded

Please except our apology, And yes we still wash service vehicles.

Mar 09, 2023 -

COWMAM52 responded

Good to know; next visit I’ll look forward to leaving with a clean vehicle.

March 09, 2023

Rick and service staff very friendly and accomodating with scheduling for my Rogue recall appointment. More

by BETTYC6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2023 -

Bill Kay Nissan responded

Bettyc6, we are glad we could help!

March 09, 2023

My service rep Rick was fantastic. He kept in communication with me on all the detail and work needed for my vehicle. Very happy with the service and repair More

by Richard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2023 -

Bill Kay Nissan responded

Richard, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bill Kay's Downers Grove Nissan.

March 08, 2023

Everyone is warm, welcoming, and attentive throughout visit. Great explanations and breakdown of services needed. More

by Mas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2023 -

Bill Kay Nissan responded

Hi Mas, thank you so much for your positive comments about Bill Kay's Downers Grove Nissan!

March 08, 2023

Got the job done so fast with future recommended services. Very polite also and called with price. More

by prutshaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Carl Beckstrom
Mar 09, 2023 -

Bill Kay Nissan responded

Prutshaw, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bill Kay's Downers Grove Nissan.

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