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Bill Kay Nissan - Service Center

Downers Grove, IL

4.6
1,737 Reviews

1,737 Reviews of Bill Kay Nissan - Service Center

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March 24, 2023

Good service! Was pleased with the communication during the appointment and the speed of service More

by MOLLY.ERICSON12
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2023 -

Bill Kay Nissan responded

Molly.ericson12, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Kay's Downers Grove Nissan!

March 23, 2023

there's a lack of communication when you're waiting for your vehicle. I called and was hung up on! when all I wanted know was the Status of my car! They do Good Work But can lack in Customer service. More

by BOROBINSON87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ric Funston
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Beckstrom
March 22, 2023

The service department was able to help me find the issue with my car and we’re able to fix it without any problems More

by mpherald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Carl Beckstrom, Robert Tyminski
Mar 24, 2023 -

Bill Kay Nissan responded

Mpherald, we are glad we could help!

March 21, 2023

Robert was incredible, very thorough and patient with me. Especially since I’m pregnant. Thanks! More

by alexisj.simmons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Tyminski
Mar 22, 2023 -

Bill Kay Nissan responded

Hi Alexisj.simmons! We're so happy we were able to help you out!

March 19, 2023

Always nice to go back to Bill Kay where the people are friendly and the service is outstanding. More

by STEVEH1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt
Mar 20, 2023 -

Bill Kay Nissan responded

Steveh1955, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Kay's Downers Grove Nissan!

March 19, 2023

Once again, service performed at Bill Kay Nissan in Downers Grove was impeccable. It truly is a pleasure and relief to know we are in great hands. Thanks Rick! Thanks Tim! Thanks Team! Looking forwa More

by jmetry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Anzalone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Carl Beckstrom
Mar 20, 2023 -

Bill Kay Nissan responded

Jmetry, thanks for your praise and kind comments about our team.

March 18, 2023

Ric was my service advisor. He was extremely helpful and cheerful too, explaining and suggesting the service options required for my car. He kept me informed and my vehicle was More

by dave
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2023 -

Bill Kay Nissan responded

Hi Dave, we are very happy to have provided you with such a positive experience!

March 18, 2023

Staff was friendly and efficient. When additional service was recommended, he explained what and why and cost. More

by DonDragon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2023 -

Bill Kay Nissan responded

Hi Dondragon, thank you so much for your positive comments about Bill Kay's Downers Grove Nissan!

March 18, 2023

Ricky was very accommodating and suggested the best option for a repair of my car. More

by ljvp_ptrp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2023 -

Bill Kay Nissan responded

We appreciate your positive review about your recent experience with us!

March 17, 2023

Courteous and professional. Service was quick and helpful. Would use their services again. Highly recommended More

by SCOTT.HORACEK
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
Mar 17, 2023 -

Bill Kay Nissan responded

Scott.horacek, we are so happy to read such a great review about Bill Kay's Downers Grove Nissan!

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