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1,744 Reviews of Bill Kay Nissan - Service Center
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May 20, 2025
Very punctual auto service was great the day I went. Appreciate good customer service. Will refer family and friends Appreciate good customer service. Will refer family and friends More
by marchellesims50
March 09, 2025
Went in for a transmission issue, and it ended up costing me over $200, just to get terrible diagnostics. Didn't tell me up-front that the diagnostics would cost $200. Only person that actually did his job t me over $200, just to get terrible diagnostics. Didn't tell me up-front that the diagnostics would cost $200. Only person that actually did his job there was the mechanic, who identified the problem and pointed out the correct part that needed to be replaced. The estimate for the repair was over $2K, the bad part was misidentified in the written repair estimate. The written estimate that I received was so vague as to be useless. I took me some time, but ordered the correct part and fixed it at home for about $500. Trust their mechanics, distrust their staff More
by juan H
January 14, 2025
In the past few weeks, I sent an email to Justin Delgado regarding why in the service apartment in specific Rick Funston and Mike charged twice for the same services. Until today, I have not received any re regarding why in the service apartment in specific Rick Funston and Mike charged twice for the same services. Until today, I have not received any response from any of them. According to the facts and not explanation at all, it looks like they robbed me and took advantage of me as customer. Unfortunately, they are careless and lack professionalism. More
by DS
January 08, 2025
The service manager was excellent in taking care of me. They always do the best work! They always do the best work! More
by JJ Bailey
January 08, 2025
Bill Kay Nissan service department Ric, Robert and Jose, and Nick were very customer oriented and helpful during my scheduled maintenance appointment. and Nick were very customer oriented and helpful during my scheduled maintenance appointment. More
by JJ Bailey
Employees Worked With
Other Employees :
Jose, service technician
January 04, 2025
I had a terrible experience with this location. They charged me a significant amount of money that was not mentioned or written on the invoice. When I realized it, I called the police, but even the They charged me a significant amount of money that was not mentioned or written on the invoice. When I realized it, I called the police, but even they couldn’t do anything about it. I ended up paying a huge amount I shouldn’t have been charged in the first place. I strongly advise against using the services at this location under any circumstances. More
by Sara
November 25, 2024
Why make appointments if you aren't going to honor the times? I had a 1:15 appt for an oil change & was finished at 3:15. My time is important & valuable too. I have NEVER had an oil change take 2 hours times? I had a 1:15 appt for an oil change & was finished at 3:15. My time is important & valuable too. I have NEVER had an oil change take 2 hours before. More
by eric.goyne
Employees Worked With
November 02, 2023
RIC from the NISSAN Service Department always has excellent professional knowledge , experience and works well with customers. Thanks excellent professional knowledge , experience and works well with customers. Thanks More
by Krystyna
Employees Worked With
October 31, 2023
Great experience and fast service. The guys treat you well when you arrive to the service area. The guys treat you well when you arrive to the service area. More
by CathyR
Verified Customer
