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Bill Kay Nissan - Service Center

Downers Grove, IL

4.6
1,738 Reviews

1,738 Reviews of Bill Kay Nissan - Service Center

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November 25, 2024

Why make appointments if you aren't going to honor the times? I had a 1:15 appt for an oil change & was finished at 3:15. My time is important & valuable too. I have NEVER had an oil change take 2 hours More

by eric.goyne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2024 -

Bill Kay Nissan responded

Thank you for sharing your feedback. We sincerely apologize for the extended wait time during your oil change. We understand how valuable your time is, and this is certainly not the experience we aim to provide. We are actively working to improve our scheduling and efficiency to ensure that appointments are honored on time. I would like for you to please reach out to me when you have a chance.

November 02, 2023

RIC from the NISSAN Service Department always has excellent professional knowledge , experience and works well with customers. Thanks More

by Krystyna
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2023 -

Bill Kay Nissan responded

Krystyna, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Kay's Downers Grove Nissan!

October 31, 2023

Great experience and fast service. The guys treat you well when you arrive to the service area. More

by CathyR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Beckstrom
Oct 31, 2023 -

Bill Kay Nissan responded

Hi Cathyr, we are very happy to have provided you with such a positive experience!

October 29, 2023

Reasonable time to finish the tasks Price is affortable. Explaination is very details with hard copy More

by Alex ngai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
dont know the name
Oct 30, 2023 -

Bill Kay Nissan responded

We appreciate your positive review about your recent experience with us!

October 21, 2023

Went in for service on my car today. Was greeted by the staff when I walked into service. Was greeted by a mechanic who came in the waiting room and said good morning to all of us. But t More

by Nancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2023 -

Bill Kay Nissan responded

Nancy thank you for your fantastic star rating. And mentioning our friendly staff, Tim. A is our GSM not sure who was standing in waiting area. Please if you could call me Donnie Jorman Owner Loyalty Manager at 630 969-3200 ext. 1221 I would like to here more about your visit.

October 16, 2023

Accommodating, professional, worked with my schedule to fir me. Nice waiting room. Went over repairs needed More

by BRANDTB44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

Bill Kay Nissan responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Bill Kay's Downers Grove Nissan!

October 16, 2023

Nick, Steve and the sweet lady in finance were very helpful! Thank you all for your service! More

by steph_biff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Zoumboulis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Berman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Golden, Carl Beckstrom
Oct 16, 2023 -

Bill Kay Nissan responded

Pending Steph_biff, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Kay's Downers Grove Nissan!

October 11, 2023

They seem nice. They fixed my muffler when it disappeared. They cleaned my air filter too. More

by DoIhave2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Beckstrom, Robert Tyminski, Kelly Poppleton
Oct 13, 2023 -

Bill Kay Nissan responded

Hi Doihave2! We're so happy we were able to help you out!

October 10, 2023

I always have great service here, the service workers are the best!!! Keep up the fantastic work More

by dixon6182
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Beckstrom, Robert Tyminski, Kelly Poppleton
Oct 13, 2023 -

Bill Kay Nissan responded

Hi Dixon6182, thank you so much for your positive comments about Bill Kay's Downers Grove Nissan!

October 07, 2023

Always excellent service from the call to schedule service to the explanation and recommendations provided. More

by Mas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Beckstrom, Robert Tyminski, Kelly Poppleton
Oct 09, 2023 -

Bill Kay Nissan responded

Mas, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Kay's Downers Grove Nissan!

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