Bill Kay Nissan

If you're looking for that scummy used car sales experience, look no further. Around 5 years ago we reached out about a price of a vehicle. The price we were given was fine, but they calculate experience, look no further. Around 5 years ago we reached out about a price of a vehicle. The price we were given was fine, but they calculated the tax incorrectly in the final overall pricing they gave us. We pointed this out and proved it but they refused to acknowledge the mistake or change the price. Fast forward to today and we decided to give them another chance. Before I drove an hour to see 2 Nissan Murano's I asked several questions to try and cut down on the time I was going to spend there. Most went unanswered. First question I asked when I arrived was if they allow electronic signature for financing because the vehicle was going to be purchased in my wife's name who was stuck out of state. I was assured this was no issue. Even though I showed that the Edmunds and KBB were well under what they were listing for, and I offered significantly more than those 2 sites they would not budge on cost. Fine. I asked about the other Murano and was lied too about it. I went and looked at it myself and unlike what I was told it was almost perfect cosmetically. It had fewer miles and cost less than the first Murano discussed so I kept asking why and was only told it was because of what they owned it for (suspect). The salesman (Matt) stated that he thought I was talking about a different vehicle (also suspect). Then we were talking about pricing. The sales sheet included 2 add-ons which I did not want and asked specifically about taking it off. I was told it comes with it (again by Matt). I looked it up and that was a lie. Said I did not want any add-ons and that we would use our own financing. Sales manager (Larnell) then came out and said that my wife had to be there to sign. It was at this point I got angry and said that was the first question I asked about and was told electronic signature was fine. So, they either lied about accepting electronic signature or they lied about my wife having to be there because they did not want to sell me the car because I would not allow them to rip me off. Either way, avoid Bill Kay Nissan if you don't want to have 3 hours of your day wasted or you don't want to be ripped off. More

Steve B is the epitome of a professional, and extremely knowledgeable about anything Nissan. Full of fun stories too. I have to say while they offered the usual up charges for things like paint protection knowledgeable about anything Nissan. Full of fun stories too. I have to say while they offered the usual up charges for things like paint protection and extended warranties, when I politely declined them there was no pressure. I know the dealership makes a lot of money with the add-on’s but it was refreshing to not feel pressured into buying them. Kudos to the team at Bill Kay Nissan. This is my 2nd purchase here and I’ll definitely be back. Highly recommend! More

I will definitely be back to get my daughter a car from Lisa in 3 months.. I had a great experience Lisa in 3 months.. I had a great experience More

I recently traded in the first vehicle I got from Bill Kay Nissan and I must say, this experience was as seamless as the first. Working with Lisa was absolutely amazing! Kay Nissan and I must say, this experience was as seamless as the first. Working with Lisa was absolutely amazing! More

Excellent service everytime I come in. I appreciate the kind and welcoming staff everytime I come back. I appreciate the kind and welcoming staff everytime I come back. More

Service at Bill Kay Nissan is exceptional. Frank, my service coordinator was kind, caring, and supportive. Routine services and newly identified issues were fully explained. I feel safe and am Frank, my service coordinator was kind, caring, and supportive. Routine services and newly identified issues were fully explained. I feel safe and am very thankful for all services provided. More

Steve was great! ! He did a great job showing me the cool features of my new Rogue. The dealership was awesome as well. They made the buying process quick and easy. Th ! He did a great job showing me the cool features of my new Rogue. The dealership was awesome as well. They made the buying process quick and easy. They offered me water and were so friendly and nice. It was a great experience at Bill Kay Nissan! Thank you so much! More

First time buyer, Steve was extremely helpful and knowledgeable during this process!!! Wouldn’t have asked for a better experience knowledgeable during this process!!! Wouldn’t have asked for a better experience More

I am writing to formally express my extreme disappointment and frustration with the service I have received from Bill Kay Nissan. As a loyal customer since 2014 who has purchased multiple vehic disappointment and frustration with the service I have received from Bill Kay Nissan. As a loyal customer since 2014 who has purchased multiple vehicles from your dealership, I expected to be treated with respect and integrity—especially after years of continued business. Unfortunately, my recent experience has been nothing short of unacceptable. In October 2022, I purchased a 2023 Nissan Rogue. By July 2023, the CVT warning light appeared on my dashboard. I immediately brought the vehicle into the Bill Kay Nissan service department, but was told nothing could be done because the light had turned off—despite showing your staff photographic evidence of the issue. This cycle continued for nearly two years. Only in 2025, when the light remained on, was I told that the issue could finally be diagnosed and repaired. In April 2025, I returned the vehicle to the dealership. I was informed that there were no loaners available and was told to continue driving the car—despite it having a known CVT transmission issue. I called daily to express my concerns that continuing to drive the car could cause further damage. After a week of persistence, I finally received a loaner vehicle. I was told that the part needed for repair would arrive on May 19, 2025. That date came and went with no resolution, due to the part not being available. I have now been left without my car, with no definitive timeline for repair, and am continuing to make payments on a vehicle I cannot even drive. On May 21, I visited the dealership in person due to the lack of clear communication and accountability. I spoke with Malcolm, the floor manager, to request some form of compensation or incentive for the extended delay, poor communication, and overall neglect I’ve experienced. I was told there was nothing that could be done and was advised to contact corporate. When I requested a powertrain lifetime warranty and a lifetime detailing package as goodwill for this ordeal, I was again denied. To make matters worse, Malcolm told me that Bill Kay Nissan does not need my business and suggested I go elsewhere in the future. I have been more than patient and reasonable over the last two years while dealing with an issue that should have been properly addressed when it first occurred. Being pushed aside, misled about parts, and spoken to as though my business does not matter is completely unacceptable. I am requesting immediate action to resolve this matter—including a definitive timeline for repair and appropriate compensation for the prolonged inconvenience, stress, and financial burden this situation has caused. I would appreciate a prompt and serious response More

Such a great experience here! Nick was so helpful with the entire process. Highly recommend Nick was so helpful with the entire process. Highly recommend More