Bill Kay Nissan

I was looking for a new 2010 Altima Coupe in Dark Gray with leather interior. I sent an internet request and was quoted a price for the exact description I gave. When I went into the dealership, one of fi with leather interior. I sent an internet request and was quoted a price for the exact description I gave. When I went into the dealership, one of first things that happened was the salesman had me follow him outside whereupon he drove up a 2010 Nissan Altima Sedan in Ocean Gray with cloth interior and proceeded to tell me that the colors were very close (they're not) and that the leather interior was overrated anyway. I'm pretty sure that being quoted for one car to get you into the dealership and then being presented with another car (because the one you wanted was "overrated") is commonly referred to as "bait and switch". After I left the dealership, agreeing to wait for the car I was originally quoted, I got a call the next day from the Finance Manager and the Salesman. Both calls were essentially to try to talk me into a different car and/or a car with different options. I had gotten as far as running the financing and the finance manager wouldn't even tell me what the monthly payment would be ("that has to be discussed"). Everything seemed very shady at this dealership; you weren't informed of things before they felt you "needed" to know. To top it all off, after I wrote an email calling off the deal, I received a phone call from Jason Mallinder who seemed as though he was taking my email personally rather than in a professional manner. I had already obtained a car from another EXCELLENT dealer and Jason's attitude was that I had somehow been "talked into" a different color choice by the dealer I went with. The conversation devolved from there until it finally got to a point where Jason told me he thought I was handling the situation like a child. It was at that point that I hung up on him. Lesson learned: research the car you want to buy and ALSO research the dealer you want to buy it from. They are NOT all alike. More

I FEEL I'VE BECOME ANOTHER MEMBER OF THE TONY CASALE FAN CLUB. IN ALL HONESTY I DO NOT ENJOY CAR SHOPPING WHAT SO EVER. WHEN I WENT TO BILL KAY NISSAN, I WAS PROFESSIONALLY APPROACHED BY TONY CASALE. FROM CLUB. IN ALL HONESTY I DO NOT ENJOY CAR SHOPPING WHAT SO EVER. WHEN I WENT TO BILL KAY NISSAN, I WAS PROFESSIONALLY APPROACHED BY TONY CASALE. FROM THE START, HE MADE THE EXPERIENCE PLEASURABLE, WAS VERY HELPFUL, INFORMATIVE AND I AM CERTAIN HE WORKED HARD TO GET ME THE BEST POSSIBLE PURCHASE PRICE. FROM DAY ONE HE MADE HIMSELF IMMEDIATELY ACCESSIBLE TO ANSWER ANY QUESTIONS I HAD. THE WHOLE PROCESS OF PURCHASING & FINANCING MY VEHICLE WAS MADE EASY BECAUSE TONY TOOK CARE OF ALL THE ASPECTS TO COMPLETE THE SALE. HE WAS NEVER PUSHY OR EVASIVE AND WAS AT ALL TIMES HONEST, POLITE AND STRAIGHT FORWARD. I CAN FULLY RECOMMEND TONY TO PROVIDE THE BEST CAR BUYING EXPERIENCE ON ALL LEVELS. More

WE HAD A GREAT EXPERIENCE SHOPPING FOR A NEW NISSAN ALTIMA AT BILL KAY NISSAN. THE SALESMAN, TIM ANZALONE WAS VERY FRIENDLY AND KNOWLEDGEABLE. HE ANSWERED ALL OUR QUESTIONS AND WE FEEL WE GOT A FAIR PR ALTIMA AT BILL KAY NISSAN. THE SALESMAN, TIM ANZALONE WAS VERY FRIENDLY AND KNOWLEDGEABLE. HE ANSWERED ALL OUR QUESTIONS AND WE FEEL WE GOT A FAIR PRICE. WE WENT TO A COUPLE OF DEALERS BEFORE BILL KAY AND WE CAN TELL YOU THE EXPERIENCE WAS VERY POOR. WE WERE INTRODUCED TO BILL KAY NISSAN SALES MANAGER, JUSTIN DELGADO AND HE AS WELL, WAS FANTASTIC. WE DEFINITELY WILL BE GOING BACK FOR FUTURE PURCHASES. WE HOPE IF WE EVER HAVE TO USE SERVICE THE EXPERIENCE WILL BE JUST AS GOOD. J.H. More

Tony is the internet salesman. He is very personable and I feel that I got a fair price on the Nisssan Rogue I purchased. A week later my boss went to see Tony and bought a car for his daughter. My boss a I feel that I got a fair price on the Nisssan Rogue I purchased. A week later my boss went to see Tony and bought a car for his daughter. My boss also thought that Tony gave him a fair price. I cannot tell you anything about the service dept yet. The dealers also gives free car washes which I have taken advantage of. More

Save yourself a lot of trouble and DO NOT purchase a car from this place. The managers are absolutely terrible. The sales person was actually nice and the car is good. They gave me the wrong plates though, from this place. The managers are absolutely terrible. The sales person was actually nice and the car is good. They gave me the wrong plates though, when a police officer pulled me over, I discovered the dealership reported the plates stolen so I got my car towed. I called the dealership right away, it took them two weeks to mail me the correct plates. They claimed the original girl was fired so they didn't know what I was talking about. I was hung up on, told to be more patient etc etc. All the while my car is sitting in the pound. When I asked for a simple apologoy, the manager, laughed on the phone and saracastically said, "sorry, is that better". I also had to get the CHicago Police involved when they refused to pay my towing fees. So, go to Niles Dealership or anywhere else, just not here. Not worth the trouble. Service is also extremely unfriendly. When I switched to Niles, everyone was very nice, fast service and you can be sure you will be treated with respect there. More

My salesman Bartosh was very helpful and friendly. He knew about the vehicle and all things associated and was also warm and enjoyable to be around. My father and I went in to Bill Kay intending to look knew about the vehicle and all things associated and was also warm and enjoyable to be around. My father and I went in to Bill Kay intending to look and possibly purchase a new '07 Xterra. We found one we liked and we're being treated by the finance department. We waited to see if the price would go down but unfortunately it did not. We then decided to keep looking at other delearships for a better price. At that point, the finance worker, like a little child, ran out to his manager to tell him we were leaving. It was almost as if we had taken his toy and insulted his mommy. The manager came in and guilted us by saying he had two porters working on the car getting it gassed and cleaned and that he couldn't believe we were leaving after such a long process. We we continued to try and pass him, he cut us off like a stubborn teenager, imploring us to stop being so thin and realize the work they put in to get the car ready. When we finally raised our voices he moved aside. At that point we would still have bought from them after shopping around perhaps, but no longer after his childish actions. A shame because our salesman was very helpful and knowlegable. Shame on him for being so irritating and rude. Never again will I step foot into a Bill Kay delearship. I expected more from someone who owns 90% of Ogden Ave. More

This dealership doesn't want to sell cars... I went in on a Saturday morning to buy a car. After filling out all of the paperwork the salesman Mike Navrot took it to the Finance department. We waited fo on a Saturday morning to buy a car. After filling out all of the paperwork the salesman Mike Navrot took it to the Finance department. We waited for 2 hours to be told that they will contact us about the final negotiated terms. I waited all day Saturday and Sunday for an answer. I finally called them back Monday morning and I was told that the finance people aren't in yet and that someone would contact me. Again I waited. I called back 2 hours later and was told the same thing. I finally grew tired of waiting so I called the General Manager. Then Justin called me back 1 hour later. He stated that the finance guy was with a customer and that they would then finally work on my paperwork. Well, 3 hours went by and no answer. I called Justin back to see if they sell cars or not. He told me that he would call me right back. Well, it has been 2 hours now and it is Monday night. I called again and spoke with my salesman Mike Nevrot again and he told me that he can't help me again and that it is out of his hands. Now, isn't a salesman supposed to try to help you by being your liason? No not Mike all he cares about is making a buck. What a young snotty, immature boy. I have a hard time believing that a car dealership doesn't care about selling a car. Afterall the car has been on the lot for 2 months. I thought that they want to sell them so they don't have to pay lot rent on them. Oh well, they just lost 2 sales, my wife and I were both going to buy new cars there is they were a little bit more customer friendly. More