Bill Kay Nissan

Spoke to the service writer on Wednesday 1/29 to make an appointment for an oil change--the service writer told me he could not schedule me till next week--I spoke to the service mgr--who was doing a "two s appointment for an oil change--the service writer told me he could not schedule me till next week--I spoke to the service mgr--who was doing a "two step" and told me that Friday would be the earliness. Thomas Nissan in Joliet--drove in, no appointment out in 1/2 hour--the difference in the 2 dealerships is customer satisfaction "taking care of the customer" Spoke to Jason on Thursday, the GM ?, had no idea that his service was run that way---Bill Kay is operating under the "old school theory" on taking care of the customer that is why Thomas has by business and the "word by mouth" will be emphasized in all dealership conversations that I have. More

Khalil was great to work with, not pushy, patient, friendly & knowledgeable. The team, including Kim in Finance and Khalil's managers were awesome. The follow up was exceptional. friendly & knowledgeable. The team, including Kim in Finance and Khalil's managers were awesome. The follow up was exceptional. More

Everyone that I came into contact with was very friendly and helpful. There was no pressure to buy a car, even on Christmas Eve, considering this is the slow season for the car business. My salesman was qui and helpful. There was no pressure to buy a car, even on Christmas Eve, considering this is the slow season for the car business. My salesman was quite helpful and explained how the new car works. I was in a little hurry that day, but he said to come in anytime if there were things on the car that I didn't know how to operate. He even is giving me a 1st time free oil change and free car washes when I am in the neighborhood. I got a warranty that will cover the length of the loan I received. But since the equipment is a lot more sophisticated than the Nissan I traded in, I figured the cost of the car plus the extended warranty was worth it, even though I was afraid it was a little bit expensive for. Michael Lamb More

We are repeat customers at Bill Kay Nissan. We chose to go back after a positive experience when we bought out a leased Nissan. This time, we were going for a new car. The sales people were knowledgable, go back after a positive experience when we bought out a leased Nissan. This time, we were going for a new car. The sales people were knowledgable, helpful and didn't try to BS us. Khalil, in particular, was patient, straightforward, friendly and very helpful. The car buying experience at Bill Kay was as painless as car buying can be. More

I went in looking to lease a new Nissan Altima - I used my company vehicle purchase program discount that was available to get the best possible pricing. I walked in and was greeted immediately and ever my company vehicle purchase program discount that was available to get the best possible pricing. I walked in and was greeted immediately and everyone had a smile on their faces. This was absolutely one of, if not, the best vehicle purchase experiences I have ever had. Everyone was friendly and helpful. They showed me several vehicles in the model year I was asking for and finally decided to lease the one from the showroom floor. I would definitely recommend Bill Kay Nissan as they are friendly and knowledgeable about all the vehicles on their lot. I will definitely go back when it's time for the fiancee's next car. More

This dealership was respectful of my time and gave me a very fair price! I did alot of research on the cars I wanted and was very focused on what I wanted as far as type of car and price, and they did not very fair price! I did alot of research on the cars I wanted and was very focused on what I wanted as far as type of car and price, and they did not try to up-sell me or upgrade me, or push me in any other direction. At closing, they got us through it pretty quickly. I had a really good experience dealing with them at this Nissan (and I visited two other Nissan dealerships recently too for comparison sake) and would recommend starting here! More

I did a lot of research on the Nissan Leaf before heading into a dealership. I comparison shopped at all the local dealerships and was offered the most competitive price. Khalil communicated with me via emai into a dealership. I comparison shopped at all the local dealerships and was offered the most competitive price. Khalil communicated with me via email back and forth for a few days and I eventually went in. He had the car I was interested in all charged up and ready for a test drive. He walked me through every feature available on the car, including ones I wasn't familiar with. We were in the car on a test drive within 10 minutes. He didn't make me feel pressured as we were testing the car out and let drive it how I wanted to, and again continued to explain how different features worked as we drove. Satisfied with the test drive, we walked in to talk about purchasing the car. He quickly got an assessment of my current vehicle for trade in, made a fair offer for it, and got a price out the door for my new car. He didn't haggle, didn't change his quoted price, and didn't make me feel pressured at all. The other members of the sales and management team introduced themselves throughout the process. It was a bit busy that day, so I did wait for a little bit to get into the financing office, but once there it was a smooth process. The finance woman did not pressure me into an extended anything, unlike most dealerships. Overall I am extremely happy with my experience at this dealership and would highly recommend it to a friend or family member. If you are looking for a low pressure experience with a fair price I would recommend this Nissan dealership More

Before heading out for my new car buying experience I did a lot of research and asked around to see if anyone knew of any reputable dealerships and Bill Kay Nissan of DG was at the top of my list and I have a lot of research and asked around to see if anyone knew of any reputable dealerships and Bill Kay Nissan of DG was at the top of my list and I have to say I was not disappointed! The men and women of Bill Kay Nissan made this the best car experience of my life. At no point did I ever feel pressured or taken advantage of. Everyone was very friendly and made this experience super easy. General Sales Manager Mark was extremely approachable and I would have never have expected someone in his position to be so hands on and helpful with my purchase. I also dealt w/ Sales Manager Nick and he was very outgoing and friendly. My salesman Kurt was very thorough and patient. Kurt took a lot of time to go over all the new technology with me. My previous car was older and didn’t have much in the way of technology so having someone like Kurt take the time to make sure I had a full understanding of my new car really meant a lot to me. Kurt even called a week later to make sure I had a handle on things and asked if I had any questions. Kim in finance was very organized, fun to talk with and also made me feel very comfortable w/ the entire purchase. The whole purchase process took less than two hours. My payment is completely reasonable, I got an EXCELLENT deal on my Murano (which I LOVE), a good deal on my trade in and Bill Kay Nissan didn't waste my time like a lot of dealerships tend to do. I would recommend anyone and everybody in the market for a Nissan to give Bill Kay Nissan of Downers Grove the opportunity to serve them. More

STEVE, JOE, AND CLAY ARE GREAT!! REALLY HELPED ME OUT AND LISTENED!! I WAS TURNED DOWN EVERYWHERE FOR A CAR. THEY MADE SURE TO GET ME A GREAT CAR IN MY BUDGET AND APPROVED!! LISTENED!! I WAS TURNED DOWN EVERYWHERE FOR A CAR. THEY MADE SURE TO GET ME A GREAT CAR IN MY BUDGET AND APPROVED!! More

Tim was very helpful finding the right vehicle for us in a very short period of time.He was down to earth and honest about the facts.Kim handled the financing like a pro, helped us saving money and was very a very short period of time.He was down to earth and honest about the facts.Kim handled the financing like a pro, helped us saving money and was very funny :-) If you need a car...go to Bill Kay Nissan!!! More