Bill Kay Chevrolet - Service Center

Called and made an appt with Scott for Saturday morning. Got there around 1130 and after a 5 min wait, Rich came and processed my request for LOF and readjusting tire pressure. He said he would try and have Got there around 1130 and after a 5 min wait, Rich came and processed my request for LOF and readjusting tire pressure. He said he would try and have it ready in an hour since there was a line of cars waiting when I drove up. Went to the waiting area that has been redone and now the chairs are comfortable and it is nicer to sit to wait. In about 45 mins Rich came to tell me that my car was ready and it had been washed. Less time then I thought it would take. I pass many oil change businesses on my way to Bill Kay, but it is worth it to know everything is done right and checked. Then the bonus is that my car is washed. Rich was friendly and listened to my questions. He tells me the best deal for what my car needs. Now my car is ready for winter. Easy process from beginning to end. More

We have been loyal Bill Kay customers for many years. Their customer service is top notch! This past week, Bill Baresch (sales) and Mark Bowling (service) went above and beyond to help my daughter with Their customer service is top notch! This past week, Bill Baresch (sales) and Mark Bowling (service) went above and beyond to help my daughter with a situation on a used car that she just purchased from Bill Kay. They are to be commended for their knowledge and professionalism in helping out with a very difficult situation. Thank you for your help and keep up the great work. Bill Kay Chevrolet is AWESOME!!!!!!!! More

I've worked with Mark countless times over the past 5 years and he's always gone above and beyond to help get my car serviced quickly and correctly. I work outside sales and almost always require a loan years and he's always gone above and beyond to help get my car serviced quickly and correctly. I work outside sales and almost always require a loaner vehicle, and Mark has helped me obtain one without hesitation every time. My previous car was a Ford Explorer SportTrac. I mention this because to date, I will never buy a Ford. Why? Because of their service. Fair Oaks Ford, to be exact. Their service department was a joke. Bill Kay's is the complete opposite. Clean, fast, efficient, and friendly. I only buy American cars, and if the next one is a Chevy, it WILL be from Bill Kay Chevrolet. This is predominately due to Mark and his staff. Thanks for the great work. More

On October 8, 2013, I brought my 2012 Chevrolet Silverado to the Service Department at Bill Kay Chevrolet for an oil change. The team at the Service Department under the leadership of Mark Bowling were very to the Service Department at Bill Kay Chevrolet for an oil change. The team at the Service Department under the leadership of Mark Bowling were very helpful and courteous. I have been bringing my vehicle to the Service Department Bill Kay Chevrolet since November 2012, and have been very satisfied with the professionalism and customer service. I would recommend other customers to consider using the Service Department at Bill Kay Chevrolet for their vehicle service needs. Sincerely, Greg Borden More

Let’s try this again, back on 9/7/13 I had written a review of our experience w/ Bill Kay Chevy but it must have been a bit too derisive to be included on the website, I thought it was objective, but th review of our experience w/ Bill Kay Chevy but it must have been a bit too derisive to be included on the website, I thought it was objective, but this time I’ll try to tone it down. First the facts…on 8/30/13 my wife took our ten month old 2012 Suburban into Bill Kay Chevy for a simple oil change and tire rotation. The job was completed on 8/30 and she drove the vehicle home. The cost for the service was $62.71 which seemed fair. Bill Kay is the closest dealer to our home and the most convenient for us to use for servicing the Suburban. The 2012 is our fourth Suburban and each time we have purchased a new Suburban (1999, 2003, 2008 & 2012) I visited Bill Kay to try and make the purchase from their inventory (they are only 5min away from our home), but each time we could not come to terms. On average, for the four purchases, Bill Kay wanted ~$700 more than what we ended up purchasing the identical vehicle for from a completing dealership. About a week after the 8/30 service visit, early evening on Sat, 9/7/13 I noticed that our garage floor was just covered in oil. I checked the Suburban oil level and it was down over 2qts, this was particularly alarming as the vehicle is only 10months old and the oil change had just occurred week prior. Speaking from years of experience changing my own oil, I immediately knew that the leak was either from an incorrectly secured plug, or the service tech tightening the filter too much to the point of breaking the seal. I filled the Suburban with oil up to the proper level and drove it over to Bill Kay. Needless to say I was less that happy that the Bill Kay service department had botched a simple oil change, so my mood was not the best. Since it was late on Saturday night, I was aware that the service department would be closed, but I figured that I could drop of the vehicle and then take a courtesy vehicle home. My expectation of this outcome was instantly shattered by the Sales Manager that I spoke with; I believe his name was Chris Baumann. I requested that I be able to leave the Suburban so that it could be looked at when service opened on Monday and I requested a courtesy vehicle so that my wife would not be inconvenienced and without a vehicle for the weekend due to an error made by their service tech; I did not think this was an unusual or unreasonable request as our vehicle was only 10 months old, under warranty and recently serviced by Bill Kay. My expectation was further reinforced by an experience I just had a month prior. While on my morning commute to work in Oak Brook, several warning lights came on in my car (2010 vehicle still under warranty, but different manufacturer). I detoured over to the dealer in Westmont who took the car in to service and let me drive off to work in a courtesy car. The Bill Kay sales manager was fine with me leaving my vehicle, but he did not want to give me a courtesy car. He inquired if I had bought the Suburban from Bill Kay and I let him know that I had given Bill Kay the opportunity to sell me a new Suburban four times in the past 13 years, but each time we could not come to an agreement. At that point I was not sure that my failure to purchase from Bill Kay was the primary reason from his refusal to let me have a courtesy vehicle, or it was just their policy (would have been nice to clarify), but the sales manager made it clear we would have to be inconvenienced and without a car for the weekend. He did offer to get me a ride home. I did not think this was a reasonable response considering the circumstances and we agreed to disagree. On Monday, 9/9 my wife brought the vehicle in to Bill Kay and they discovered that the filter was the issue. They replaced it free of charge and gave her a coupon for a free future oil change, we’d have preferred a refund from the previous service so we never have to go back there again. More

Mark Bowling in the service department was friendly and helpful. He promptly recognized I was there and let me know he would be right with me. I did not have to wait long before I was attended to. helpful. He promptly recognized I was there and let me know he would be right with me. I did not have to wait long before I was attended to. More

I used to dread buying a new car and then getting it serviced anywhere. Now I buy my cars at Bill Kay and use them for all my service needs. I no longer have to stress about it anymore. I look forward t serviced anywhere. Now I buy my cars at Bill Kay and use them for all my service needs. I no longer have to stress about it anymore. I look forward to buying a new car from them and getting it serviced there for my maintenance and warranty issues. They take such good care of me that I have referred all my friends and family there. Bill Kay Chevy has a knowledgeable, friendly staff. Also they are conveniently located right off of 355 and Ogden Ave, very easy to get to. More

Cannot begin to describe the high level of service I received from Bill Kay's service, and from Service Manager Mark Bowling. All customer service departments should be this friendly, and knowledgable received from Bill Kay's service, and from Service Manager Mark Bowling. All customer service departments should be this friendly, and knowledgable about their products. More

Best treatment and quality work as compared to past dealerships worked with. They do not hesitate to help even though the car was not purchased from Bill Kay. It would be nice if someone from Chevr dealerships worked with. They do not hesitate to help even though the car was not purchased from Bill Kay. It would be nice if someone from Chevrolet could do something about the large amount of brake dust on the beautiful chrome rims. They look terrible after one day. More

I previously submitted a review and inadvertently marked one of the items with a 4; instead of a 5...my experience with the service department has been exceptional and would rate Bill Kay Chevrolet with all one of the items with a 4; instead of a 5...my experience with the service department has been exceptional and would rate Bill Kay Chevrolet with all 10's if that option existed. My 2005 Tahoe was having many issues and when another dealer was not resolving the repairs, I came to Bill Kay and found the BEST service department ever! Mark Bowling is diligent and exudes the confidence that every mechanical issue will get solved. He has now worked on several of the cars I own and I have been most satisfied. I have returned many times since I own a number of business and personal vehicles and am always completely satisfied. He is the reason that I will keep a Chevrolet product in my driveway. In a world of finger pointing and excuses, it is refreshing to find such a professional service representative. More