Bill Kay Chevrolet - Service Center

Great people and great workmanship Bill Kay did a great job with repairs. Repairs done quickly and professionally at a fair price. Good communication on areas of concern. Very knowle Bill Kay did a great job with repairs. Repairs done quickly and professionally at a fair price. Good communication on areas of concern. Very knowledgeable staff. More

Horrible serivce experince I brought my 2012 Cruze to the service deparment on or about Dec 15 because there was a tapping noise coming from the engine and the emission control I brought my 2012 Cruze to the service deparment on or about Dec 15 because there was a tapping noise coming from the engine and the emission control warning light was on. There was also a burning type smell that seemed to be coming from the engine. The next day Mark called to advise that he had to get permission from GM to fix the car. Something about out of "process" and he needed an ok from GM That Friday I was called and told to come and get my car. The car was started and waiting for me As soon as I walked up to the car I heard that tapping sound and the emission control light was still on I went in and told Mark, he said "no it is fixed" and that a cylinder or cylinder head had been replaced so everything should be in good order. He went on to say that he had someone from "QC" drive the care al assured me all was in good order! It was not and I had to insist that he come out and see for himself. He agreed that the car was not fixed and he would call me when the car was ready. He again stated that this may take a while. I had a loaner and just wanted my car fixed. I told them to take their time, to make sure the car was properly taken care of and wished everyone a Merry Christmas. I received another phone call on 12/30 telling me the car was ready. I was and still am having some serious back issues and dreaded having to go to pick up the car, but I was happy that it was fixed and decided to go and pick the car up (during rush hour down Ogden). I got the care, no tapping sound but the engine sounded out of time and was just not running right. I attributed this so, or should I say hoped that, the reason was because it was sitting for so long. WRONG!! As soon as I pulled out and got approx. 1/4 or 1/mile down the road I noticed that the emission control light had come on AGAIN and the engine was not right. The acceleration was poor, it sounded like the timing was off. The performance was sub par, certainly not the car I was used to. I turned around and brought the car right back. I will admit to being angry and frustrated and was reminded by some lady, don't remember her name, but she said that this was "only a machine" and she would hate to be the mechanic that was going to get yelled at the next. I found her words of no comfort. I did not hear from the service department until on or about 1/4 or 1/5. Mark left a voice mail stating that my car was all "shiny and clean" but did not use the word fixed. When I called him back he said was wanted permission from me to keep the car overnight so that someone could drive it around (whatever that means as I thought he did that twice already). He went on to tell me that he replaced the cylinder head or the whole cylinder. There have been different versions of what is wrong and what will/was done so I am confused. I am at the point where I am skeptical with anything anyone from your service department has to say. I feel that I am being lied to, or at the very least, the victim of omission of truth. I am not confident that was is being told to me is accurate and I am not comfortable with any of the conversations taking place. I simply don't have any trust in to what I am being told. My car has been in shop since December 15. It is now Jan. 11 and I have no idea of what is wrong with my car. No one explained to be why the cylinder would trigger the emission control light and why, when the head or entire cylinder was replaced it seemed to have no affect on the engine performance. Does anyone know what they are doing? What is most frustrating however, is that my past experience with Bill Kay has been nothing less than excellent. More

Great service This is a great place, my family has just bought 3 cars from here! Very affordable,Very clean,Great service!! They also have great deals with multiple This is a great place, my family has just bought 3 cars from here! Very affordable,Very clean,Great service!! They also have great deals with multiple choices! I think if your looking for somewhere to buy or lease a car I highly recommend this car dealership! More

Mark Bowling is Extraordinary I own 2-2010 Chevy Equinox's where the only service performed on them is at Bill Kay Chevrolet. The service department is the main bloodline between I own 2-2010 Chevy Equinox's where the only service performed on them is at Bill Kay Chevrolet. The service department is the main bloodline between the customer and dealership. I have never met a person more helpful than Mark Bowling. He is not only honest, dependable, and caring, he is the biggest asset Bill Kay has in the service department. As for customer service, he can not be beat. I highly recommend Mark should you have a problem with your vehicle. He will make sure it is fixed the correct way. Joe Leone More

very happy! woked within my timeframe and budget, didnt try to push extra stuff on me and took time to explain everything, made me feel much more at ease consider woked within my timeframe and budget, didnt try to push extra stuff on me and took time to explain everything, made me feel much more at ease considering I hate this sorta stuff! I was very happy & would definately come back again, Thank You Carl!! More

Service visit Mark Bowling is the best! I have been going to Bill Kay's service dept for over 15 years. Always the best service, never any mistakes. Mark Bowling is the best! I have been going to Bill Kay's service dept for over 15 years. Always the best service, never any mistakes. More

Excellent first service visit Made our first oil change visit - only 2,500 miles, but 6 months. Greeted by Service Manage MARK Bowling himself. MARK gave us a very gracious welco Made our first oil change visit - only 2,500 miles, but 6 months. Greeted by Service Manage MARK Bowling himself. MARK gave us a very gracious welcome, quickly completed the paper work and discussed suggested maintenance for our low mileage use. When finished, MARK himself briefed us on the completed work, thanked us very sincerely for our business, and made us feel like their most important customer. A+ experience all the way! More

Very Courteous Treatment on Recall Service Had to take in our 3-month old Impala for a recall on parking brake computer. First visit to service department. We were greeted by HARRIS, who expl Had to take in our 3-month old Impala for a recall on parking brake computer. First visit to service department. We were greeted by HARRIS, who explained the process, quickly took our car data, and escorted us to the waiting room. We also discussed the oil change schedule with HARRIS, as we drive less than 4,000 miles a year. He professionally explained the Bill Kay recommended timing, and left us feeling confident we'll receive excellent future service. Upon leaving, we went to open the trunk (to retrieve our coats) with our FOB, and nothing happened. HARRIS quickly came out and immediately recognized that because the keys were in the ignition, this was a safety feature of the Impala. He VERY graciously explained the situation to us, with good humor to insure we wouldn't feel embarrassed, and thanked us for using their service department. Very gracious and courteous service from HARRIS ! Ken VA More

Always a PLEASURE Just the BEST service there is. Organized, efficient, friendly, competent, accurate and fairly priced, what more can you ask. You want your Chevy Just the BEST service there is. Organized, efficient, friendly, competent, accurate and fairly priced, what more can you ask. You want your Chevy serviced?? Get to Bill Kay and see Mark Bowling !!!! C. Rector Wheaton, IL More

The best I just have to compliment two Georges at Bill Kay, George Wronowski and George Lorenzi (service and sales). I have purchased five Corvettes and this I just have to compliment two Georges at Bill Kay, George Wronowski and George Lorenzi (service and sales). I have purchased five Corvettes and this experience, in both Sales and Service is excellent. Where I work we use the term "customer experience" to ensure my customers are treated well. At Bill Kay I give them an A+++ Great work! More