Bill Kay Chevrolet - Service Center

Slow oil change An hour and a half is a long time for an oil change. I had a scheduled time slot so it is not like they needed to work me in. An hour and a half is a long time for an oil change. I had a scheduled time slot so it is not like they needed to work me in. More

oil / filter change Service advisor Lara Boudreaux gave me great customer service keeping me informed on the care of my car. Made sure the car was washed when they finish Service advisor Lara Boudreaux gave me great customer service keeping me informed on the care of my car. Made sure the car was washed when they finished servicing the car. More

20000 mile service Had oil / filter change and multi point inspection.Everything handled well--as expected. Car was ready as promised. It was washed and waiting for m Had oil / filter change and multi point inspection.Everything handled well--as expected. Car was ready as promised. It was washed and waiting for my pick up. More

Very satisfying experience! Service advisor Chris S. gave me great customer service keeping me informed on the care of my car. Thanks John K for diagnosing the problem. Service advisor Chris S. gave me great customer service keeping me informed on the care of my car. Thanks John K for diagnosing the problem. More

Discourage service I had an appointment for service. Along the way of my 2 hour drive I developed a minor secondary issue. When I asked the service tech if they could lo I had an appointment for service. Along the way of my 2 hour drive I developed a minor secondary issue. When I asked the service tech if they could look at it, I was told “. We’re too busy, it will take 2 hours to diagnose and it will cost $140 dollars just to look at it” I felt like service did everything they could to discourage me from having a minor secondary problem looked at. More

Service inspection and oil change On january 26 i had a very pleasant experience at your lisle store. Danny Contreras was my service representative and i could not believe my good fort On january 26 i had a very pleasant experience at your lisle store. Danny Contreras was my service representative and i could not believe my good fortune of his considerate helpful nature. PLUS I was immediately taken care of and I was out the door in no time with a washed car too!!! When i come back i will be sure to ask for Danny, what an asset to your dealership. More

Poor service after new 1 month old car broke down on highway As a first time Chevy owner, I am EXTREMELY disappointed with the service received at Bill Kay. My 1 month old Chevy Volt stalled and died while on th As a first time Chevy owner, I am EXTREMELY disappointed with the service received at Bill Kay. My 1 month old Chevy Volt stalled and died while on the highway near Lisle. GM's roadside service left me on the highway for 90 minutes with no heat in my car with 9 degree outside temperatures. The tow truck driver dropped the car off around 6pm at the nearest Chevy dealer - Bill Kay. Service said that they could not provide me with a loaner vehicle and that current loaners are reserved for those who previously made appointments. I suppose I will schedule my brand new car to breakdown in advance so that Bill Kay can prepare. They said that their service department would call me at 7:30am with an update and that I needed to call in the morning to request a loaner vehicle. 8:30am, the next day, I had not received a call, so I decided to follow up on the loaner car and status of my vehicle. No status update was available. I was told that no loaner vehicles are available and that I could call back in the afternoon to request a loaner again. I requested a rental car, but was told that I could call Enterprise and Enterprise must have a GM car or I would be responsible for the cost of the rental. I was also told to contact Gjovik Chevy in Sandwich, IL (45 miles away) where I originally purchased my car 1 month ago to get a loaner. After calling Gjovik, the amazing Gjovik staff immediately took ownership, called GM roadside to have my car towed again to their dealership, and provided trouble free service. As a new Chevy, I recommend staying away from Bill Kay. The message that I received from them is that they will help you only if you bought from them and if you didn't purchase from them, then prepare to get a runaround. More

Corvette service excellence I have a 2015 Corvette Z 51 with a dry sump engine. I had the oil changed at my local Chevy dealer who, by the way, did a terrible job. They used I have a 2015 Corvette Z 51 with a dry sump engine. I had the oil changed at my local Chevy dealer who, by the way, did a terrible job. They used the wrong oil ( Dexos instead of the recommended Mobil 1 ) overfilled it ( A huge problem in this particular engine ) and didn't wash the car when they were done. To add insult to injury, they deleted all my personal settings. I went to Bill Kay Chevrolet on the advice of a friend who is a Corvette enthusiast. Even though it was about 20 miles from my home, I could not be happier. The service guys treated my Corvette as if it were their own, and the car was perfect when they gave it back to me. Bill K will get all of my business concerning the Corvette going forward – great job guys! More

Service of Our 2016 Malibu Special thanks to Rachael for assisting in getting my car serviced on a Friday afternoon! Very pleased with customer sevice and the entire staff at Bi Special thanks to Rachael for assisting in getting my car serviced on a Friday afternoon! Very pleased with customer sevice and the entire staff at Bill Kay Chevrolet! Thank you! More