Bill Kay Chevrolet - Service Center

Not very knowledgeable Wasted my time and money by replacing unnecessary parts. Had to go back and basically tell the service Department how to fix it. Refuse to warranty a Wasted my time and money by replacing unnecessary parts. Had to go back and basically tell the service Department how to fix it. Refuse to warranty a service notice part. More

Customer Service Experience I have been using the Bill Kay Chevrolet service center since I purchased my Malibu in 2016. You have an outstanding employee in Lara Boudreaux. Eve I have been using the Bill Kay Chevrolet service center since I purchased my Malibu in 2016. You have an outstanding employee in Lara Boudreaux. Every situation involving repair or maintenance on my vehicle she has gone above and beyond in the area of customer service. She would be the main reason I would continue to purchase cars from Bill Kay. Thanks! More

Not very knowledgeable Brought car in for reduced engine power issues. Changed battery and cables for over $500. Still having same issues. Problem and solution are discus Brought car in for reduced engine power issues. Changed battery and cables for over $500. Still having same issues. Problem and solution are discussed all over the internet. More

Terrible service and quality Not only did the work take too long and cost too much, it was not done right. I now have to come back to have it done right. Not only did the work take too long and cost too much, it was not done right. I now have to come back to have it done right. More

Oil & filter change Dan did a great job explaining things of what would be done. Work was completed in a reasonable amount of time and work was completed to my satisfact Dan did a great job explaining things of what would be done. Work was completed in a reasonable amount of time and work was completed to my satisfaction, appreciated the fact that my vehicle was washed after the work was completed. More

Maintain MY CARE I HAVE PURCHASED THE CAR FROM BILL KAY,AND I LIKE TO KEEP THEIR SERVICE ON THE CAR They ARE THE BEST IN THE BUSINESS I HAVE PURCHASED THE CAR FROM BILL KAY,AND I LIKE TO KEEP THEIR SERVICE ON THE CAR They ARE THE BEST IN THE BUSINESS More

Oil consumption test Brought my 2011 Equinox 2.4 in to have the oil changed and start the process of doing the consumption test due to I'm burning oil and adding up to 4 q Brought my 2011 Equinox 2.4 in to have the oil changed and start the process of doing the consumption test due to I'm burning oil and adding up to 4 quarts of oil between changes. Jamie the service writer was very helpful explaining the procedure, it made me comfortable having Bill Kay help me with this issue. More

Great service Everything was as quoted for timing. Staff was great. I’ve gone to other dealerships in the past but keep coming back to Bill Kay because of the great Everything was as quoted for timing. Staff was great. I’ve gone to other dealerships in the past but keep coming back to Bill Kay because of the great service. More

Oil Change Good But Car Detail Was Not Done I had an oil change and tire rotation done and this was fine. I also had a detail for the car scheduled, but the detail was never done. I went throu I had an oil change and tire rotation done and this was fine. I also had a detail for the car scheduled, but the detail was never done. I went through a lot of trouble to drop my wife's car off the night before, taking her to work, changing car seats around, picking her up from work and driving back to the dealership. I could have just driven the car in for the oil change and stayed there until it was done. No one ever called me to let me know the detail was not being done. I could not leave the car for another day as my second car was being worked on at a different place the next morning and I needed to Chevy to go to an appointment the next day. Mechanic work was good, so I can recommend that for service,but I can not recommend getting your car detailed at this location. I was also given the status report and inspection form for someone else and a different vehicle, not the one for my vehicle. More

Carefree and simple I love Bill Kay's service department. Always done right with no surprises. I have purchased 2 vehicles from them and have all my service work done the I love Bill Kay's service department. Always done right with no surprises. I have purchased 2 vehicles from them and have all my service work done there. More