Bill Kay Chevrolet - Service Center

Awesome experience very good Very comfortable waiting room coffee was available all around great experience been to other dealerships but this one check everything out on car befo Very comfortable waiting room coffee was available all around great experience been to other dealerships but this one check everything out on car before return I will spread the word about this dealership More

Top Notch service and attention to customer First maintenance visit for my Chevy Trax. Oil change, tire rotation was done. Car was washed and back seat seat belt issue was fixed. Done in less ti First maintenance visit for my Chevy Trax. Oil change, tire rotation was done. Car was washed and back seat seat belt issue was fixed. Done in less time than was quoted. More

Crap service Previous problems with repairs made to my car make me consider the credibility of the technicians at Bill Kay to be poor. I once had to take my car in Previous problems with repairs made to my car make me consider the credibility of the technicians at Bill Kay to be poor. I once had to take my car in 4 times in the span of about one month to fix the same probkem. Each time a new problems was found made me question if the original problem that I paid for was really a problem at all. During my most recent visits I was told after an inspection of the car during an oil change there were no problems and nothing needed to be serviced in the near future. A little over a month later when I brought my car in due to what I later found out was a broken water pump, the inspection revealed several major problems with the car that should be serviced sooner than later. Due to my previous experiences with the technicians I find this hard to believe. Or because of my belief in lack of credibility did one tech do a proper inspection and the other miss major problems? Who knows at this point. Not to mention my last repair that took from drop off to pick up about 5 hours apparently required over $700 of labor which seems astronomically overpriced. I will not recommend service to anyone I know to be performed at Bill Kay. I plan on taking my service needs elsewhere. More

Very good experience. They were very accommodating! Lara was very nice and made sure the car was promptly serviced. I would recommend the dealership and Lara to everyone. They were very accommodating! Lara was very nice and made sure the car was promptly serviced. I would recommend the dealership and Lara to everyone. More

Not repaired correctly Brought my car in for repair and a vacuum hose was not hooked up. Called numerous times and they promised to call me back but they only had one servi Brought my car in for repair and a vacuum hose was not hooked up. Called numerous times and they promised to call me back but they only had one service person handling phones and finally called back after service hours. More

Customer service and communication service was terrible. The manager was the only helpful person, his name was Tom. Everyone else was terrible. They even accused me of being a liar and not stating the truth The manager was the only helpful person, his name was Tom. Everyone else was terrible. They even accused me of being a liar and not stating the truth about the sistuation. I will never come there again More

Not very knowledgeable Wasted my time and money by replacing unnecessary parts. Had to go back and basically tell the service Department how to fix it. Refuse to warranty a Wasted my time and money by replacing unnecessary parts. Had to go back and basically tell the service Department how to fix it. Refuse to warranty a service notice part. More

Customer Service Experience I have been using the Bill Kay Chevrolet service center since I purchased my Malibu in 2016. You have an outstanding employee in Lara Boudreaux. Eve I have been using the Bill Kay Chevrolet service center since I purchased my Malibu in 2016. You have an outstanding employee in Lara Boudreaux. Every situation involving repair or maintenance on my vehicle she has gone above and beyond in the area of customer service. She would be the main reason I would continue to purchase cars from Bill Kay. Thanks! More

Not very knowledgeable Brought car in for reduced engine power issues. Changed battery and cables for over $500. Still having same issues. Problem and solution are discus Brought car in for reduced engine power issues. Changed battery and cables for over $500. Still having same issues. Problem and solution are discussed all over the internet. More

Terrible service and quality Not only did the work take too long and cost too much, it was not done right. I now have to come back to have it done right. Not only did the work take too long and cost too much, it was not done right. I now have to come back to have it done right. More