Bill Kay Chevrolet - Service Center

Broken heater blower I brought my Tahoe in for an oil change and a new mount for my spare tire. The heat and defroster worked perfectly fine when I took it in. They told m I brought my Tahoe in for an oil change and a new mount for my spare tire. The heat and defroster worked perfectly fine when I took it in. They told me they did a complete inspection of ever everything, including the transmission hoses that they wanted to replace, but didn't find anything wrong with the blower motor. When I drove away from the service center my heat didn't go on. I tried the defroster and no luck. I took it back and they told me they believed me it worked when I dropped the car off since it was -23 out that day, but there was no way they could've done anything to break the motor. $400 later I have working heat. Since it broke while in their care, it would have been nice if they would have at least given me a discount or not charged me labor. Instead I got from them that it was just a coincidence it broke in their care. The girls in the service department were nice about it, I just don't like how the situation was handled. More

Chevrolet Tahoe Service Marc was of great help throughout the entire process of servicing my Chevrolet Tahoe. He would call to give me updates and I was extremely satisfied. Marc was of great help throughout the entire process of servicing my Chevrolet Tahoe. He would call to give me updates and I was extremely satisfied. More

Helpful Service Had a weird noise service was able to figure it out and correct the issue. Appreciate the dealership having loaner cars, issue in the past. Had a weird noise service was able to figure it out and correct the issue. Appreciate the dealership having loaner cars, issue in the past. More

Repair Jamie was amazing. I was told the car would not be ready till Monday when I made the appointment however it was ready that same day Saturday. Laura i Jamie was amazing. I was told the car would not be ready till Monday when I made the appointment however it was ready that same day Saturday. Laura is always amazing every time I call. Very knowledgeable and polite. Great customer service More

Great service They listened to my problem, check things out, let me know exactly what was wrong, and took care of it. It took a while but I was satisfied with the r They listened to my problem, check things out, let me know exactly what was wrong, and took care of it. It took a while but I was satisfied with the results. More

2017 Spark I brought my car in for a oil change, and to have a routine bumper to bumper check. There was some confusion over a recall. I had brought my car in fo I brought my car in for a oil change, and to have a routine bumper to bumper check. There was some confusion over a recall. I had brought my car in for a air bag recall shortly after I bought it. It had another recall that needed to be addressed. They said they could take care of it along with the oil change. I went to the visitors lounge, and after about a hour I went into the shop area . I had to be at work at noon and was becoming concerned. At that point I found out they were fixing the original air bag recall again. Marc realized the mix up and did everything to straighten it out. I was given a loner so I could get to work so they could do what they needed to do to correct the problem. The next morning I picked up my car my oil change was free, and they had taken care of the recall that should have been done. I had purchased a license plate cover for my Car they put that on as well. Thank you , Marc Handmaker / 3006 Sincerely, Brenda Wild More

Respectful and quick Everyone was wonderful. Chris Schaefer was great. The porter was quick and pleasant wish I knew his name as well as the cashier that checked me out. Everyone was wonderful. Chris Schaefer was great. The porter was quick and pleasant wish I knew his name as well as the cashier that checked me out. More

Quick and reliable service Very happy with the service at Bill Kay chevy. Will continue using their auto/parts service. I would highly recommend them to anybody looking for top Very happy with the service at Bill Kay chevy. Will continue using their auto/parts service. I would highly recommend them to anybody looking for top notch sevice. More

Excellent, quick service Jamie said my oil change, for which I had made an appointment, would be 1hour, 15 minutes. As I had my infant daughter, this concerned me. I was quit Jamie said my oil change, for which I had made an appointment, would be 1hour, 15 minutes. As I had my infant daughter, this concerned me. I was quite pleasantly surprised when name was called only 25 minutes later! She even went over future service needs and prices. Well played, Jamie H. More

Three headlights in two years They have horrible customer service. They don’t fix things properly. I went back 3 times for them to change headlight. You have to take off front bump They have horrible customer service. They don’t fix things properly. I went back 3 times for them to change headlight. You have to take off front bumper to change it, which is extra money.. so why does it go out in less than two years? Then I asked for them to check something else out and they forgot to, did it as I was leaving, and said I could come back to get it fixed for another $170. They don’t even try to work with you when you tell them that you have been there for multiple times for the same problem. They still charge you and still make you sit for hours on end. This is a terrible place and will not be going back. More