Bill Kay Chevrolet - Service Center

It took over 2 hours to get a scheduled oil change. I left my 8:30am oil change appointment at 10:45. I only had an oil change. I was told, as I was walking away from checking in, that it would take an I left my 8:30am oil change appointment at 10:45. I only had an oil change. I was told, as I was walking away from checking in, that it would take an hour and 10 minutes, which seemed shocking enough. Then I did not see anyone again until 10:30 when I was told there were a few problems that they found. They did not check in and explain it would take longer than expected. When I told the person that I had already been there for 2 hours and would not being staying to fix anything else, they seemed surprised that I was unhappy at the amount of time I had been waiting. Simply coming to explain if they were overbooked or backed up would have made all the difference; I could have done some work. I am lucky to have a job that, when i told my boss I would be in after my oil change, I can show up whenever. I never would have imagined it taking 135 minutes to change oil. More

Mark was Excellent. Mark got me in and out... I had another appointment. He was AWESOME with customer service & Explaining my car needs. He was also nice. Ms. Conners Mark got me in and out... I had another appointment. He was AWESOME with customer service & Explaining my car needs. He was also nice. Ms. Conners More

No Loaner Unfortunately, I think my expectations are too high and in the future when Im ready to purchase another car Ill be careful in choosing one that meets Unfortunately, I think my expectations are too high and in the future when Im ready to purchase another car Ill be careful in choosing one that meets my expectations. I purchased a certified used car with an extended warranty from Bill Kay Chevrolet of Lisle. Being that Im a single mom I rely heavily on dependable transportstion so I purchased all the coverage needed. When a check engine light came on at 7 pm on wednedsay night I had no choice but to bring it in for service the next day asap. I arrived at 7:30 am and explained the check engine light is on and it said low engine power reducing my speed of my car on the highway. I didnt want to drive the car anymore until it was fixed as it seemed unsafe. I needed to go to work at 9 am but was told there were no loaners and could I wait a few hours? I felt extremely disappointed to know that I purchased a certified car with an extended warranty only to be without a car when I needed to get to work. I will say when I expressed my anger- mark? the service rep- was very accomadating and very nice to me. He did get my car in right away and was able to have it fixed allowing me to only be a little bit late to work. This was only after I complained about how ridiculous it was that a loaner would not be available. I think the service rep to a great job given what he had to work with but to know that you have to complain and beg for a loaner when theres something seriuosly wrong with your car is unexceptable to me. More

Professional, courteous, and knowledgable I commend the sales personnel and service department staff on their professionalism along with outstanding customer service!! The wait time is usuall I commend the sales personnel and service department staff on their professionalism along with outstanding customer service!! The wait time is usually always on point! More

Way overpriced for a 10-minute bulb change I waited in the waiting room for 45 minutes and then was charged $77 for a bulb change in my rear passenger side tail light. Never again! I waited in the waiting room for 45 minutes and then was charged $77 for a bulb change in my rear passenger side tail light. Never again! More

Good, timely and friendly service. Thanks guys!!! The Service Department was clean, friendly and quiet. They finished my car at a time well before promised. Highly recommended... and I'll SURELY retur The Service Department was clean, friendly and quiet. They finished my car at a time well before promised. Highly recommended... and I'll SURELY return!!! Thanks guys... More

Awesome service team at Bill Kay Chevrolet I am very happy with the Service provided. I have all our families vehicles serviced at Bill Kay Chevrolet. They do a great job and have extended hour I am very happy with the Service provided. I have all our families vehicles serviced at Bill Kay Chevrolet. They do a great job and have extended hours. More

Put me at ease Tom brought me back to look under my car and assured me there was nothing to worry about. Extremely helpful, understanding, and readily available. T Tom brought me back to look under my car and assured me there was nothing to worry about. Extremely helpful, understanding, and readily available. Thanks for the quick turnaround!! More

Great service and quick! I got an appointment within the hour to install a new tire on my car, which was damaged by road debris. It was covered under warranty and I didn't hav I got an appointment within the hour to install a new tire on my car, which was damaged by road debris. It was covered under warranty and I didn't have to pay anything. They got it done in an hour and I was on my way. Lori in Service was helpful. More

Tire repair service I was very impressed with the professional staff. I was greeted promptly and the service advisor was courteous and knowledgeable. The work was compl I was very impressed with the professional staff. I was greeted promptly and the service advisor was courteous and knowledgeable. The work was completed quickly and corrected the issue. More