Bill Kay Chevrolet - Service Center

Replacement fob programming The service department and Mark my service rep. And other people in the service department worked very hard to solve a programming issue with a replac The service department and Mark my service rep. And other people in the service department worked very hard to solve a programming issue with a replacement fob that the other other dealer lost in the vehicle exchange. They gave me a loaner for the night and had it problem solved the next day. I believe the other dealer dropped the ball in getting the replacement fob and other missing items by taking almost a month ito replacing them. More

Great customer experience and friendly and helpful staff I brought my corvette to Bill Kay and the service and professionalisms were great. No complaint at all. Friendly staff, clean service area and very he I brought my corvette to Bill Kay and the service and professionalisms were great. No complaint at all. Friendly staff, clean service area and very helpful. I would highly recommend any service or purchase. Not one complaint. Excellent! More

Warranty repair to fix vibration / rattle The repairs were made while I waited. I was kept apprised of the issue and the time to complete. The issue was resolved in a timely manner. The repairs were made while I waited. I was kept apprised of the issue and the time to complete. The issue was resolved in a timely manner. More

Amazingly Awesome! From the moment I walked in everyone was pleasant and polite. They took care of my problem in a timely manner. The waiting area was clean and the coff From the moment I walked in everyone was pleasant and polite. They took care of my problem in a timely manner. The waiting area was clean and the coffee was fresh.. More

Oil change done in a timely manner and service was given an inspection report that showed all good. Mgr explained that may need to watch brske liners. Was sati done in a timely manner and service was given an inspection report that showed all good. Mgr explained that may need to watch brske liners. Was satisfied More

Great Service Visit The service writers all made an effort to greet, me even though they were busy with other tasks. The car was finished in the time that was quoted and The service writers all made an effort to greet, me even though they were busy with other tasks. The car was finished in the time that was quoted and I was informed about some other issues that needed to be done. Lara included a cost estimate which is greatly appreciated. More

It took over 2 hours to get a scheduled oil change. I left my 8:30am oil change appointment at 10:45. I only had an oil change. I was told, as I was walking away from checking in, that it would take an I left my 8:30am oil change appointment at 10:45. I only had an oil change. I was told, as I was walking away from checking in, that it would take an hour and 10 minutes, which seemed shocking enough. Then I did not see anyone again until 10:30 when I was told there were a few problems that they found. They did not check in and explain it would take longer than expected. When I told the person that I had already been there for 2 hours and would not being staying to fix anything else, they seemed surprised that I was unhappy at the amount of time I had been waiting. Simply coming to explain if they were overbooked or backed up would have made all the difference; I could have done some work. I am lucky to have a job that, when i told my boss I would be in after my oil change, I can show up whenever. I never would have imagined it taking 135 minutes to change oil. More

Mark was Excellent. Mark got me in and out... I had another appointment. He was AWESOME with customer service & Explaining my car needs. He was also nice. Ms. Conners Mark got me in and out... I had another appointment. He was AWESOME with customer service & Explaining my car needs. He was also nice. Ms. Conners More

No Loaner Unfortunately, I think my expectations are too high and in the future when Im ready to purchase another car Ill be careful in choosing one that meets Unfortunately, I think my expectations are too high and in the future when Im ready to purchase another car Ill be careful in choosing one that meets my expectations. I purchased a certified used car with an extended warranty from Bill Kay Chevrolet of Lisle. Being that Im a single mom I rely heavily on dependable transportstion so I purchased all the coverage needed. When a check engine light came on at 7 pm on wednedsay night I had no choice but to bring it in for service the next day asap. I arrived at 7:30 am and explained the check engine light is on and it said low engine power reducing my speed of my car on the highway. I didnt want to drive the car anymore until it was fixed as it seemed unsafe. I needed to go to work at 9 am but was told there were no loaners and could I wait a few hours? I felt extremely disappointed to know that I purchased a certified car with an extended warranty only to be without a car when I needed to get to work. I will say when I expressed my anger- mark? the service rep- was very accomadating and very nice to me. He did get my car in right away and was able to have it fixed allowing me to only be a little bit late to work. This was only after I complained about how ridiculous it was that a loaner would not be available. I think the service rep to a great job given what he had to work with but to know that you have to complain and beg for a loaner when theres something seriuosly wrong with your car is unexceptable to me. More

Professional, courteous, and knowledgable I commend the sales personnel and service department staff on their professionalism along with outstanding customer service!! The wait time is usuall I commend the sales personnel and service department staff on their professionalism along with outstanding customer service!! The wait time is usually always on point! More