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Bill Kay Chevrolet - Service Center
Lisle, IL
457 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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457 Reviews of Bill Kay Chevrolet - Service Center
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July 05, 2019
Good experience The service rep had my information and was ready with the special of the day for the service I needed. Friendly and somewhat quick, though I brought a The service rep had my information and was ready with the special of the day for the service I needed. Friendly and somewhat quick, though I brought a book to tide me over. More
by MKING369
Verified CustomerEmployees Worked With
Jaime Hesenflow, Wesley Davis, tech
June 27, 2019
Treated disrespectfully by Chris Schaeffer. The one star is based on the question of whether I would recommend your service center. Lara was a very nice woman who worked through some of my sche The one star is based on the question of whether I would recommend your service center. Lara was a very nice woman who worked through some of my scheduling needs to help me make a service appointment. The service technicians who worked on handling the recall parts were thorough and skilled .. removing the entire dash and reinstalling with no trace. My experience with your dispatcher/ service consultant Chris Schaeffer, however was so disappointing, to say the very least that I will not only not recommend your dealership for anything, I may reach out to people I know who are car shopping and give them caution with my story. I received several alerts that there was an urgent recall on the Takata airbags. I have since moved and the dealer I purchased the car from originally is quite far, so I thought I would try Bill Kay as it was in my new neighborhood. When I returned to pick up my car after the service was completed, I asked Mr. Schaeffer if he could talk to me about the gaurantee of of the new airbags working, as I had heard some people had been told by other dealerships that they could not. Evidently he didn't know the answer so he became defensive, rude and dismissive, telling me they were a dealer, not the airbag manufacturer and said Takata had gone out of business. How did that answer my question? He further referenced that it's like if I bought things from McDonald's and tried to sell them...I wouldn't really be McDonald's. What? That was some ingenious mansplainlng. Misogynistic behavior and attitude is definitely not acceptable. More
by A. Masone
Employees Worked With
Chris Schaeffer, Lara Boudreaux
June 25, 2019
Very friendly and pretty quick service I love the folks at Bill Kay! Always so friendly and helpful! Just a great experience. Always answer any questions thoroughly and able to help! I love the folks at Bill Kay! Always so friendly and helpful! Just a great experience. Always answer any questions thoroughly and able to help! Thank you! More
by Zjsmom
Employees Worked With
Lara Boudreaux
June 21, 2019
Bill Kay Service Exceptionally courteous and knowledgeable staff I left some personal belongings in the loaner vehicle and they had basically retrieved them before I Exceptionally courteous and knowledgeable staff I left some personal belongings in the loaner vehicle and they had basically retrieved them before I requested them to search Really appreciate their extended efforts More
by b
Employees Worked With
Service staff not listed
June 14, 2019
friendly/ patient/ accommodating Jamie and mark were great. Patient with me listened and offered to have a tech ride along. Which was key. Great service I was convinced it wouldn Jamie and mark were great. Patient with me listened and offered to have a tech ride along. Which was key. Great service I was convinced it wouldn’t be fixed and I’d be stuck with a car I didn’t like. But great job More
by vincedattomo
Employees Worked With
Jamie and mark
June 13, 2019
Great job! I bought my Sonic at Bill Kay on February 9,2012. It gets good gas mileage. Driving on the highway going approximately 180 miles on a half a tank of I bought my Sonic at Bill Kay on February 9,2012. It gets good gas mileage. Driving on the highway going approximately 180 miles on a half a tank of gas. At 67 years young this was only my second brand new car. I More
by Elsie S. 2012
Employees Worked With
Chris Schaefer service advisor 5 stars
June 12, 2019
Thanks, Bill Kay! My wife took her 2008 HHR to Bill Kay to Program some new remotes. They were done within an hour. She said everyone was courteous and helpful. My wife took her 2008 HHR to Bill Kay to Program some new remotes. They were done within an hour. She said everyone was courteous and helpful. More
by NFX500
Employees Worked With
Paul Degrazia
June 11, 2019
Excellent! This was my first experience at Bill Kay and I was beyond impressed with their service and staff. Previous to coming to Bill Kay, I took my Chevy into This was my first experience at Bill Kay and I was beyond impressed with their service and staff. Previous to coming to Bill Kay, I took my Chevy into a nearby Chevy dealer and consistently was ripped off, had poor service, and was treated disrespectfully. I finally made the decision to travel a little farther to try a different dealership. The staff was friendly, quick, down to earth, and didn't pressure. The service was quick and accurate. They pulled my car up for me and to my surprise it was washed and the tires were filled.. They went out of their way, which is rare to find nowadays. More
by Missmaria
Employees Worked With
Jamie
June 10, 2019
My Bill Kay Chevrolet Service Experience The service department is top notch. Service Manager Tom Booe and his staff were very helpful and kept me informed as to the problems with my vehicle The service department is top notch. Service Manager Tom Booe and his staff were very helpful and kept me informed as to the problems with my vehicle and what would be required to repair it. I will recommend your dealership to as many people as possible. More
by Oldlifter
Employees Worked With
Lara Boudreaux, Tom Booe
June 10, 2019
Got a new car Throughout my car purchasing process , the sales team was very patient and positive. They gave me ample time to make my decision. I did not feel rushe Throughout my car purchasing process , the sales team was very patient and positive. They gave me ample time to make my decision. I did not feel rushed or limited. More
by earthplate
