Bill Kay Chevrolet - Service Center

Handled perfectly From the starting point of crash landing my car into their service bay til the time of pickup was handled beautifully. Laura was able to get everythi From the starting point of crash landing my car into their service bay til the time of pickup was handled beautifully. Laura was able to get everything in motion quickly and answered all questions I had at the given time and even got me a rental the following day. I got lucky and all was covered under warranty, which Laura did keep me fully up to date on status during its repair. Long story short this lady should be in management if not already. Car works great again, possibly better than it ever did and I have no doubts that the incident will repeat itself. More

25k mile checkup I love the reminder options - text and email. As soon as I got there, my car was taken in. When a potential problem with the battery was found, they n I love the reminder options - text and email. As soon as I got there, my car was taken in. When a potential problem with the battery was found, they notified me and were able to install a new top-of-the-line battery in addition to completing the 25,000-mile checkup. More

Great job by Mark and Jamie. Friendly service, done well and done on time. No complaints at all. Would certainly consider buying and servicing from Bill Kay again. Thanks for aski Friendly service, done well and done on time. No complaints at all. Would certainly consider buying and servicing from Bill Kay again. Thanks for asking. More

Routine service The quality of the service department work has been good but a bit on the pricey side. The service staff are friendly, however, the last service exper The quality of the service department work has been good but a bit on the pricey side. The service staff are friendly, however, the last service experience was slow despite having an appointment for an oil change. More

I was treated very well and the job was done right. . Marc was outstanding. He took care of my needs and I didn't even have an appointment. I had an emergency flat tire and he squeezed me in and got it Marc was outstanding. He took care of my needs and I didn't even have an appointment. I had an emergency flat tire and he squeezed me in and got it fixed. I really appreciate your help and customer service. More

Great job! I took my car to Bill Kay so that I could have my air looked at. Thankfully it turned out to be a part coveted under my warranty. What’s ever better I took my car to Bill Kay so that I could have my air looked at. Thankfully it turned out to be a part coveted under my warranty. What’s ever better is that as the technician was driving around to make sure the air works (and it works great now!!!) he discovered something else that was wrong... a broken motor mount bolt (also covered under my warranty). So the technician was great!!!! Additionally the lady that I dealt with regarding my service progress was amazing!! She kept me completely in the loop as to any costs as well as discoveries! It was a great experience and I would highly recommend them. More

Terrible Had an oil change and tires rotated and then the same day had brakes put in at Midas. Midas informed me there was a gash in one of the tires. No menti Had an oil change and tires rotated and then the same day had brakes put in at Midas. Midas informed me there was a gash in one of the tires. No mention of that at bill Kay? Then got tires replaced same day at discount tires and asked about the do you have the key lock for the tires. We said no because bill Kay said they couldn’t find it. He found the key in 10 seconds? We were going on a long trip which we told bill Kay. Not finding the gash in tire was going to be dangerous for us on the long trip. Thank goodness for Midas. No confidence in bill Kay. Will never go back. More

Service Appt Marc took care of the appointment. He was very considerate and kept me in the loop as my car was being worked on that day. Lara offered me a shuttle Marc took care of the appointment. He was very considerate and kept me in the loop as my car was being worked on that day. Lara offered me a shuttle to go to breakfast. This helped past the time. More

Safety inspection after collision Lara was awesome in taking care of us and our Equinox! She made sure our vehicle was safe to drive after a minor collision. Thanks! Lara was awesome in taking care of us and our Equinox! She made sure our vehicle was safe to drive after a minor collision. Thanks! More