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Bill Kay Chevrolet - Service Center
Lisle, IL
443 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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443 Reviews of Bill Kay Chevrolet - Service Center
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July 19, 2019
I was treated very well and the job was done right. . Marc was outstanding. He took care of my needs and I didn't even have an appointment. I had an emergency flat tire and he squeezed me in and got it Marc was outstanding. He took care of my needs and I didn't even have an appointment. I had an emergency flat tire and he squeezed me in and got it fixed. I really appreciate your help and customer service. More
by mparrott20
Verified CustomerEmployees Worked With
Marc
July 16, 2019
Very disappointing I was told there were no vehicles available for my use while my car was at the service center so I arranged for a ride from a friend for a 7:30 AM app I was told there were no vehicles available for my use while my car was at the service center so I arranged for a ride from a friend for a 7:30 AM appt. I did state when I dropped the car off that I would need someone to use my car to pick me up when service was completed & take me back to pay for service. At 4:30 PM I called to obtain the status of my vehicle, was told service was completed, & asked for a ride back to the facility. I was told there was no one available. At that time was the first time I was advised that there was a shuttle service but that was not available either. I was informed that I could take a uber or taxi & would be reimbursed. However, when I arrived at the facility, there were people standing around up front apparently in sales.. I was told that not one of those people could be asked to pick me up - even using m own vehicle. I have m own business & would never treat one of my customers in that manner - I value my customers. More
by tssliferrn
Employees Worked With
Mark & service manager
July 15, 2019
Great job! I took my car to Bill Kay so that I could have my air looked at. Thankfully it turned out to be a part coveted under my warranty. What’s ever better I took my car to Bill Kay so that I could have my air looked at. Thankfully it turned out to be a part coveted under my warranty. What’s ever better is that as the technician was driving around to make sure the air works (and it works great now!!!) he discovered something else that was wrong... a broken motor mount bolt (also covered under my warranty). So the technician was great!!!! Additionally the lady that I dealt with regarding my service progress was amazing!! She kept me completely in the loop as to any costs as well as discoveries! It was a great experience and I would highly recommend them. More
by TdB
Employees Worked With
Lara Boudreaux
July 15, 2019
Terrible Had an oil change and tires rotated and then the same day had brakes put in at Midas. Midas informed me there was a gash in one of the tires. No menti Had an oil change and tires rotated and then the same day had brakes put in at Midas. Midas informed me there was a gash in one of the tires. No mention of that at bill Kay? Then got tires replaced same day at discount tires and asked about the do you have the key lock for the tires. We said no because bill Kay said they couldn’t find it. He found the key in 10 seconds? We were going on a long trip which we told bill Kay. Not finding the gash in tire was going to be dangerous for us on the long trip. Thank goodness for Midas. No confidence in bill Kay. Will never go back. More
by Keith123
Employees Worked With
Mark
July 13, 2019
Service Appt Marc took care of the appointment. He was very considerate and kept me in the loop as my car was being worked on that day. Lara offered me a shuttle Marc took care of the appointment. He was very considerate and kept me in the loop as my car was being worked on that day. Lara offered me a shuttle to go to breakfast. This helped past the time. More
by PATRICIAWELEGALA
Employees Worked With
Marv, Lara Boudreaux
July 08, 2019
Safety inspection after collision Lara was awesome in taking care of us and our Equinox! She made sure our vehicle was safe to drive after a minor collision. Thanks! Lara was awesome in taking care of us and our Equinox! She made sure our vehicle was safe to drive after a minor collision. Thanks! More
by MIKE.DOEDEN
Employees Worked With
Lara Boudreaux
July 05, 2019
Good experience The service rep had my information and was ready with the special of the day for the service I needed. Friendly and somewhat quick, though I brought a The service rep had my information and was ready with the special of the day for the service I needed. Friendly and somewhat quick, though I brought a book to tide me over. More
by MKING369
Employees Worked With
Jaime Hesenflow, Wesley Davis, tech
June 27, 2019
Treated disrespectfully by Chris Schaeffer. The one star is based on the question of whether I would recommend your service center. Lara was a very nice woman who worked through some of my sche The one star is based on the question of whether I would recommend your service center. Lara was a very nice woman who worked through some of my scheduling needs to help me make a service appointment. The service technicians who worked on handling the recall parts were thorough and skilled .. removing the entire dash and reinstalling with no trace. My experience with your dispatcher/ service consultant Chris Schaeffer, however was so disappointing, to say the very least that I will not only not recommend your dealership for anything, I may reach out to people I know who are car shopping and give them caution with my story. I received several alerts that there was an urgent recall on the Takata airbags. I have since moved and the dealer I purchased the car from originally is quite far, so I thought I would try Bill Kay as it was in my new neighborhood. When I returned to pick up my car after the service was completed, I asked Mr. Schaeffer if he could talk to me about the gaurantee of of the new airbags working, as I had heard some people had been told by other dealerships that they could not. Evidently he didn't know the answer so he became defensive, rude and dismissive, telling me they were a dealer, not the airbag manufacturer and said Takata had gone out of business. How did that answer my question? He further referenced that it's like if I bought things from McDonald's and tried to sell them...I wouldn't really be McDonald's. What? That was some ingenious mansplainlng. Misogynistic behavior and attitude is definitely not acceptable. More
by A. Masone
Employees Worked With
Chris Schaeffer, Lara Boudreaux
June 25, 2019
Very friendly and pretty quick service I love the folks at Bill Kay! Always so friendly and helpful! Just a great experience. Always answer any questions thoroughly and able to help! I love the folks at Bill Kay! Always so friendly and helpful! Just a great experience. Always answer any questions thoroughly and able to help! Thank you! More
by Zjsmom
Employees Worked With
Lara Boudreaux
June 21, 2019
Bill Kay Service Exceptionally courteous and knowledgeable staff I left some personal belongings in the loaner vehicle and they had basically retrieved them before I Exceptionally courteous and knowledgeable staff I left some personal belongings in the loaner vehicle and they had basically retrieved them before I requested them to search Really appreciate their extended efforts More
by b
Employees Worked With
Service staff not listed
