Bill Kay Chevrolet - Service Center

Unhappy with the diagnosis of my truck. Had it towed in and never fully answer what was wrong with it. The service department called it maintenance work. After that was done my check engine was on after pu and never fully answer what was wrong with it. The service department called it maintenance work. After that was done my check engine was on after pulling out of the service center. Never got a answer to what cause the problem. Very disappointed, not even sure if the problem is fix or not. More

The recall problems were not completely solved during this service call. The brakes still do not release and abnormal braking pressure is when the brakes are required to be applied often in short distanc this service call. The brakes still do not release and abnormal braking pressure is when the brakes are required to be applied often in short distances. More

Had tire replaced Tires were replaced at the same time as oil change and filter and was able to finish rest of morning running around after just a couple of hours Tires were replaced at the same time as oil change and filter and was able to finish rest of morning running around after just a couple of hours More

Service Fulfilled all my requests for all service and did so in the minimum of time. Enjoyed coffee and tv in the customer lounge area of the deslership. Fulfilled all my requests for all service and did so in the minimum of time. Enjoyed coffee and tv in the customer lounge area of the deslership. More

Unhappy I usually am happy with any service I’ve received from my dealer. I noticed when they installed a new accessory in my car, there are chips that weren’ I usually am happy with any service I’ve received from my dealer. I noticed when they installed a new accessory in my car, there are chips that weren’t there before. Maybe they were caused when they removed the original part? Sincerely, Brenda Wild More

Service! I was in for and oil chance and a recall item. Blake did a great job of keeping me informed and got me out quickly! Thanks I was in for and oil chance and a recall item. Blake did a great job of keeping me informed and got me out quickly! Thanks More

Warranty Repairs Fixed issue with engine light and also found a leaking power steering hose that needed to be replaced. Took the car through the car wash twice when I Fixed issue with engine light and also found a leaking power steering hose that needed to be replaced. Took the car through the car wash twice when I picked it up - Looked great! More

Oil change Service personnel seem to be very customer focused.it did take two hours but it usually only takes an hour. I have found the Four people I work with Service personnel seem to be very customer focused.it did take two hours but it usually only takes an hour. I have found the Four people I work with to be very good. My problem is the quality of the vehicle itself. Look at the service history in particular the replacement of pistons and rings. This problem is indicative of an engineering failure and should never occur. $1,300 for a timing chain is pathetic. The cost of replacing parking assist sensors is high and poorly engineered. Try replacing a head light bulb. On and on and only $100,000 miles. More

75,000 mile check up All great as usual except having to wait about 3 hours for completion . I had my daughter with to go to lunch after. We were updated on progress towar All great as usual except having to wait about 3 hours for completion . I had my daughter with to go to lunch after. We were updated on progress toward the end which I appreciated. More

Oil Change Scheduled an appointment online. Lara sent a confirmation email within an hour as well as an appointment reminder. .Service writer, Mark, was ready a Scheduled an appointment online. Lara sent a confirmation email within an hour as well as an appointment reminder. .Service writer, Mark, was ready as soon as I got there. Mark kept me informed as to what the technician found and sought approval for the additional work. Car was returned freshly washed. Price was as advertised. More