Bill Kay Chevrolet

We got a good car Salesman was nice. Sales manager was helpful. I’m glad that the internet salesperson texted me. I got so many emails I could not keep track of them al Salesman was nice. Sales manager was helpful. I’m glad that the internet salesperson texted me. I got so many emails I could not keep track of them all. More

Replacement fob programming The service department and Mark my service rep. And other people in the service department worked very hard to solve a programming issue with a replac The service department and Mark my service rep. And other people in the service department worked very hard to solve a programming issue with a replacement fob that the other other dealer lost in the vehicle exchange. They gave me a loaner for the night and had it problem solved the next day. I believe the other dealer dropped the ball in getting the replacement fob and other missing items by taking almost a month ito replacing them. More

Excellent service Mike D. And the finance manager where very nice and helpful. I love my Chevy! I’m so Happy with my car. It’s the best car I ever owned and the fina Mike D. And the finance manager where very nice and helpful. I love my Chevy! I’m so Happy with my car. It’s the best car I ever owned and the financing was fair. A lady from your dealer called me that night when I had 2nd thoughts about buying the car. She explained things to me and it made sense to take a test drive and consider purchasing the vehicle. Kudos to your team. If she didn’t call that night I may have not returned to look at the car. Thank you so much. More

Poor salesman followup for service and repair I've had issues with getting my car in for repair and calls left unreturned by managers when asking for an appointment to be made. I have had my car n I've had issues with getting my car in for repair and calls left unreturned by managers when asking for an appointment to be made. I have had my car now for almost 6 months. When I bought my 2019 Chevy Trax, before I left the dealership I noticed a scratch in the hood and scuff Mark's on the driver side of the headlight cover. I was told to make an appointment that the service department would take care of it but I have to go through my salesman to make the appointment. I got 1 appointment made about 2 weeks later and the scratch was still noticeable and the headlight cover was not replaced. When I asked the manager working that day what had been done he assured me that when I took my car in for its first oil change, that I could get the scratch looked at again and they would work on my headlight. Well, I tried making my appointment again for getting this taken care of earlier last month and they gave me the runaround. I was told I would once again need to make an appointment through my salesman to talk to the buffer to look at the scratch again and fix the headlight, because he has that information and the service department doesn't. I tried multiple times to get a hold of my salesman Noah and he never called me back with an answer as to when I could bring it back. I brought the car in to get the oil change and nothing was done. I had also complained that I was having issues with my sound system. My cell phone connects bluetooth thru the stereo, but when I get a call, I cannot pick up the call, it just rings and will not stop ringing even when the phone is disconnected. I had managed to shut this down from happening by resetting my car to factory settings and waiting 15 min. Before turning back on my car. The service department said that they couldn't figure out what was causing this issue and nothing they did could reenact this on their end I had deleted the auto ap on my phone and disconnected the Chevy stuff from my phone. After doing all that i was still having issues with my phone ringing through my stereo and will not disconnect and stop ringing. I have also had my stereo screen now randomly shut off while I'm driving and not coming back on when I push the power button. I've tried calling the general manager Lucas now complaining about not being able to make my appointment to fix the scratch on my hood, the scuff Mark's on my headlight cover and now the issues I'm having with my stereo. 3 voice mails exactly right now have been left for him as well with no reply. I was trying to bring my car in to fix all of this issues at once. The service department had told me GM would probably have to come in to test the stereo to figure out what is going on. If I am dropping the car off for repairs, I will require a loaner vehicle. I am very upset with the way I've been treated and ignored when asking to take care of my brand new car. This has made me regret choosing Bill Kay in Lisle as my dealership. More

Connor McDemott I bought a car on 03/03/19. The person who helped was Connor McDemott. He was extremely professional. He exceeded my expectations by being welcoming, I bought a car on 03/03/19. The person who helped was Connor McDemott. He was extremely professional. He exceeded my expectations by being welcoming, attentive, and genuinely helpful. He offered options in the price range that I was looking for. I drove off the lot wth a 2012 Chevrolet Sonic. The experience was enjoyable. I will definitely recommend Bill Kay for anyone that I know who is looking to buy a vehicle. Thanks Conner and Bill Kay Chevrolet! Fred Armstrong More

Top notch service Walking into the show room was greeted by myself person Jose Salas. With a smile and a handshake he knew I needed help . Excellent service Walking into the show room was greeted by myself person Jose Salas. With a smile and a handshake he knew I needed help . Excellent service More

Great experience Conor and the staff was amazing at getting me good rates on a great car. Definitely recommend people to shop here. Everyone is friendly keeps you info Conor and the staff was amazing at getting me good rates on a great car. Definitely recommend people to shop here. Everyone is friendly keeps you informed on everything and overall just good customer service More

Great experience with Rick, Joe and Lizette! Rick coming to my home to inspect the camaro I had for sale as I had shoulder injury which I could not drive it Joe and Ri with Rick, Joe and Lizette! Rick coming to my home to inspect the camaro I had for sale as I had shoulder injury which I could not drive it Joe and Rick finding a new used vette which saved me few thousand in taxes to Lizette following up with me to see if I needed anything Amazing ! More

Great customer experience and friendly and helpful staff I brought my corvette to Bill Kay and the service and professionalisms were great. No complaint at all. Friendly staff, clean service area and very he I brought my corvette to Bill Kay and the service and professionalisms were great. No complaint at all. Friendly staff, clean service area and very helpful. I would highly recommend any service or purchase. Not one complaint. Excellent! More

Warranty repair to fix vibration / rattle The repairs were made while I waited. I was kept apprised of the issue and the time to complete. The issue was resolved in a timely manner. The repairs were made while I waited. I was kept apprised of the issue and the time to complete. The issue was resolved in a timely manner. More