Bill Kay Buick GMC - Service Center

Disappointed I lost my car keys and the car was towed to closest Buick Dealership. Service people were friendly but just didn't deliver all that was promised. I I lost my car keys and the car was towed to closest Buick Dealership. Service people were friendly but just didn't deliver all that was promised. I am new at caring for my car and I trusted them. I requested a car wash twice and was told two times that it was done. When I arrived it was not done and although the Service Guy apologized, he blamed someone else. He had specifically told me it was washed. If he is in "Service" shouldn't he have checked? He also called me to say that although the thermostat works now, there was a previous error message about the thermostat. Then he referred to the cold winter weather. I am not sure if he wanted me to say just repair it anyway, but I told him the car has an extended warranty. I asked him to call to see if it is warranty work, he said he would but he didn't. I am not sure what is up with the heat in my car, he just said it is working right now. Very disappointed, I had hoped to feel comfortable with Bill Kay. Will look for another Buick dealership next time. More

terrible! I went to Bill Kay to have a recall fixed on my car. While it was there they chose to wash it in 100 degree weather with cold water. This cause a 12 inch long crack in my winsheild that they refuse car. While it was there they chose to wash it in 100 degree weather with cold water. This cause a 12 inch long crack in my winsheild that they refuse to fix! They said if they fixed it, it would cost me $200! When I finally got my car home, it wouldn't turn off! I called the dealership to tell them what was going on and they said that it wasn't their problem! I am disgusted with their service and their treatment of my car. I would have been better off not having it fixed at all. I wish that I could give Bill Kay Buick less that a one star rating. More