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Bill Kay Buick GMC - Service Center

Downers Grove, IL

4.4
738 Reviews

738 Reviews of Bill Kay Buick GMC - Service Center

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January 26, 2019

Great Service I purchased my car used online and needed a few things checked. I was provided a loaner vehicle during my service visit. Everyone was very courteous t More

by MsFox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Manning
January 25, 2019

Warranty work performed on new 2017 Buick Lacrosse. Work done was on time and completed on time as previously agreed to. Will always use James as my technician. More

by hstover2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Otten
January 24, 2019

First class Chris had excellent customer service, awesome to see people take such pride in their job. He was upfront and honest and delivered on what he said he w More

by KATCHIARELLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Petersen, Chris Ruffalo
January 22, 2019

Unfinished oil change Recently forgot to tighten screws to support bracket after changing oil. Bracket partially fell off while driving and dragging on ground. Was a mistak More

by Jeanniemary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Manning
Mar 04, 2019 -

Bill Kay Buick GMC responded

Hey Jeanniemary, thanks for your honest review and business. We all do make mistakes sometimes and we try our hardest to keep our work at the highest possible level. We hope you'll forgive us for one bad experience and we also hope to see you again for that free oil change! We do try our hardest to make it right for our customers and your satisfaction is our #1 priority.

January 21, 2019

Very Excellent Service My service is always quick and thorough. They completely explain everything to me about what is needed for my car. They don't push products and serv More

by PICKENST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Manning, Randy Petersen, Chris Ruffalo
January 16, 2019

A+ Service! Take my car to Mike Manning for seevice since i bought it. He is always professional, friendly & efficient. Would recommend him and the Service Dept t More

by sd443
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Manning
January 15, 2019

Great servie I called in the morning and they were able to get My car in for oil change later that same day-great service! Thank you More

by JRDinIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Ruffalo, Zack Vaughan
January 15, 2019

Had to modify and change dates; Bill Kay was accommodating. Easy online appointment made. But then I had to add services; Bill Kay made immediate change. I had to change date; I was able to make change online More

by ELIGRACH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Vaughan
January 11, 2019

Awesome Service Department Team. This is the Best GM Dealer in Illinois. Every employee is very nice and very Patient. Mike in the Service Department is the best. This is home away More

by NETTRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noel Rivera, Roger Nicklaus, Michael Pinnelli, Push Singh, Jeff Schunk, Mike Manning, Randy Petersen, Chris Ruffalo, Zack Vaughan
January 10, 2019

Bill Kay Service - Great In the past I would use independent mechanics for service, but had a hard time finding one that was competent and trustworthy. I started visiting Bil More

by jo-el
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rita, Mike Manning, Chris Ruffalo
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