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Bill Kay Buick GMC - Service Center

Downers Grove, IL

4.5
726 Reviews

726 Reviews of Bill Kay Buick GMC - Service Center

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January 16, 2024

Excellent service and great people; had an oil change and two filters replaced. John was very professional and explained the inspection report thoroughly. I will return for future repairs. More

by Romach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Petrie
Jan 17, 2024 -

Bill Kay Buick GMC responded

It is great to hear everything was done quickly and to your satisfaction!

January 10, 2024

The service was excellent and will continue to return in the future. Thanks again BKB More

by usnvy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payton Burke
Jan 11, 2024 -

Bill Kay Buick GMC responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

December 20, 2023

They went up and beyond to help me. They were very patient with me. They let me know about the reward program. Where as the other facilities didn't let me know. More

by jcarr48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Dec 26, 2023 -

Bill Kay Buick GMC responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!

December 04, 2023

This is the fourth or so time that the vehicle has been in for the same issue. The report by the technician was that the issue was resolved, however immediately upon entering my vehicle it was evident that More

by ajoyce525
Recommend Dealer
No
Dec 04, 2023 -

Bill Kay Buick GMC responded

Thank you for reaching out to us. We regret to hear about the situation you have described. Have you spoken to our service Manager about current visit? Please if you could call me Donnie Jorman customer relations with more details about your last visits, 630-969-3200 ext 1221.

December 04, 2023

Short responses to questions, was rushed, no explanation of services , took personal information incorrectly and didn't bother to correct even after requesting. More

by tkhan10
Recommend Dealer
No
Dec 05, 2023 -

Bill Kay Buick GMC responded

Thank you for reaching out to us. We regret to hear about the situation you have described. Have you spoken to our service Manager about current visit? Please if you could call me Donnie Jorman customer relations with more details about your last visits, 630-969-3200 ext 1221. And provide you with w hat you requested.

November 27, 2023

Bill Kay Buick is helpful and customer friendly. Always feel comfortable in this dealership and talking to the service employees. More

by sradzi1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Nov 28, 2023 -

Bill Kay Buick GMC responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Bill Kay Buick GMC and we hope to see you again soon!

November 24, 2023

9:30 appointment Said it would take 1hour. Took 1:50 and no communication until I asked what the hold up was More

by thegalushas
Recommend Dealer
No
Nov 24, 2023 -

Bill Kay Buick GMC responded

Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please except our apology, Communication skills should have been much better.

November 23, 2023

She was very thorough and took the time ensuring all my vehicle service needs were met More

by Lisabella7171
Recommend Dealer
Yes
Employees Worked With
Jennifer if I remember correctly
Nov 24, 2023 -

Bill Kay Buick GMC responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!

November 19, 2023

From my first call in, it was pleasant. My customer care representative (shame on me for not recalling her name), was amazing! She was delightful on the phone, she greeted me by name when I More

by Seecruznow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Awesome Goddess
Nov 20, 2023 -

Bill Kay Buick GMC responded

We're pleased to know we have been able to exceed your expectations and really help you out!

October 18, 2023

The Service department is great. They communicate updates very well, and I've never had any issues with my vehicles after service is complete. More

by matruesd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Oct 18, 2023 -

Bill Kay Buick GMC responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Kay Buick GMC!

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