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Bill Kay Buick GMC - Service Center

Downers Grove, IL

4.5
721 Reviews

721 Reviews of Bill Kay Buick GMC - Service Center

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January 29, 2019

Went in for an oil change everything went smoothly. It's a great dealership to work with both service and sales. We got a fair price on the car actually we got a very good price on the car. They also ga More

by Al 1111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lugowski
January 28, 2019

best service rep Went in for a oil change .threw them a curve ball and asked them to do a coolant flush too and was out of there in ynder 2 hours More

by johnwright292973
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Manning
January 27, 2019

New tire Service man chris was so nice. He knew i was in a hurry and had it done so quickly. Great job Plus a clean car too Mile also has helped me in More

by LADYBG
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Manning, Chris Ruffalo
January 26, 2019

Great Service I purchased my car used online and needed a few things checked. I was provided a loaner vehicle during my service visit. Everyone was very courteous t More

by MsFox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Manning
January 25, 2019

Warranty work performed on new 2017 Buick Lacrosse. Work done was on time and completed on time as previously agreed to. Will always use James as my technician. More

by hstover2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Otten
January 24, 2019

First class Chris had excellent customer service, awesome to see people take such pride in their job. He was upfront and honest and delivered on what he said he w More

by KATCHIARELLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Petersen, Chris Ruffalo
January 22, 2019

Unfinished oil change Recently forgot to tighten screws to support bracket after changing oil. Bracket partially fell off while driving and dragging on ground. Was a mistak More

by Jeanniemary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Manning
Mar 04, 2019 -

Bill Kay Buick GMC responded

Hey Jeanniemary, thanks for your honest review and business. We all do make mistakes sometimes and we try our hardest to keep our work at the highest possible level. We hope you'll forgive us for one bad experience and we also hope to see you again for that free oil change! We do try our hardest to make it right for our customers and your satisfaction is our #1 priority.

January 21, 2019

Very Excellent Service My service is always quick and thorough. They completely explain everything to me about what is needed for my car. They don't push products and serv More

by PICKENST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Manning, Randy Petersen, Chris Ruffalo
January 16, 2019

A+ Service! Take my car to Mike Manning for seevice since i bought it. He is always professional, friendly & efficient. Would recommend him and the Service Dept t More

by sd443
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Manning
January 15, 2019

Great servie I called in the morning and they were able to get My car in for oil change later that same day-great service! Thank you More

by JRDinIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Ruffalo, Zack Vaughan
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