Bill Kay Buick GMC - Service Center

Customer Service I have been in a few times because my engine light kept coming on and I was hearing a weird noise when accelerating. One guy said "probably need an o I have been in a few times because my engine light kept coming on and I was hearing a weird noise when accelerating. One guy said "probably need an oil change". I knew that was not the problem and felt somewhat insulted that my concern was not taken seriously. Well 2 more times back in and my pistons and ringers were the problem where the extended warranty has to kick in to cover this pricey repair. Chris Ruffalo from service has been handling my service, not the guy who dismissed my concern. Chris has been extremely helpful and truely sincere in taking care of my concerns. Finally the repair is being done! More

Mike and chris are the best. Mike got me in even tho they were so busy!!! Mike and chris always go. Out of there way to accomidate. They worked around my busy schedule Mike got me in even tho they were so busy!!! Mike and chris always go. Out of there way to accomidate. They worked around my busy schedule More

Exceptional service! Mike Manning provided me with truly exceptional customer service when my car was in the shop yesterday. I was dealing with a challening car issue and Mike Manning provided me with truly exceptional customer service when my car was in the shop yesterday. I was dealing with a challening car issue and he treated me with the utmost respect and really listened to my concerns. When the serviceman seemed to question and initially doubt my concerns Mike was gracious and respectful and saw that the work got done. I also saw how thoughtful and kind Mike was with other customers in the waiting area. He really stands out as one of the best car service encounters I have ever had. I highly recommend him and Bill Kay Buick! More

From start to finish of my visit was a good experiencel Chris was very attentive to the problem I was experiencing with the power stearing, the problem was cared for in a very reasonable amount of time. Ye Chris was very attentive to the problem I was experiencing with the power stearing, the problem was cared for in a very reasonable amount of time. Yes I will return when my vehicle may need service, a job well done More

Great Service with a Smile The entire staff in the Service Department has always treated me with both professionalism and friendliness. I purchased my Buick at this dealership a The entire staff in the Service Department has always treated me with both professionalism and friendliness. I purchased my Buick at this dealership and Mike in Service has always handled my auto’s maintenance promptly and professionally. More

Sierra repsirs Performed repairs in s professional timely manner Fixed the compass and navigation system Installed PCM update Washed the vehicle Performed all re Performed repairs in s professional timely manner Fixed the compass and navigation system Installed PCM update Washed the vehicle Performed all required service in the time promised More

Easy breezy The staff was very helpful and friendly. They were able to get me in for an appointment quickly. Service was done promptly and no issues since. Thanks The staff was very helpful and friendly. They were able to get me in for an appointment quickly. Service was done promptly and no issues since. Thanks! More

Headlight replacement Again, am very pleased with service and staff. Always able to get in for service asap, which is not the case with other places. Service is completed Again, am very pleased with service and staff. Always able to get in for service asap, which is not the case with other places. Service is completed efficiently, and potential problems are shared with clients in a professional, courteous manner. This information includes approximate time until problem can arise, pricing, and time needed for service. More

Great service and price I will definitely go back! Zack was very helpful and knowledgeable. Would recommend service here! Worth the drive coming from Chicago. and price I will definitely go back! Zack was very helpful and knowledgeable. Would recommend service here! Worth the drive coming from Chicago. More

Professional staff, clean dealership I like going to Bill Kay because they are always profesional and courteous. The showroom and waiting area are clean and comfortable. You should go the I like going to Bill Kay because they are always profesional and courteous. The showroom and waiting area are clean and comfortable. You should go there for your service needs. More