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Bill Kay Buick GMC - Service Center
Downers Grove, IL
722 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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722 Reviews of Bill Kay Buick GMC - Service Center
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April 04, 2019
Too Expensive The personnel were all very nice and polite, just doing their job. I was charged $147 for a diagnostic to tell me my radio didn't work. I knew that w The personnel were all very nice and polite, just doing their job. I was charged $147 for a diagnostic to tell me my radio didn't work. I knew that was why I went there. The $859 charge for a new satillite radio installation (less my $100 coupon) or $759 for radio and installation made me wish I just bought a $100 radio at some other place . I could live without the satillite luxeries. Makes me think that the next car should be a different brand and have less satillite potential expense. I may not be loyal to Buick anymore. Don Hennessy, Naperville, IL More
by GDDH55
Verified CustomerEmployees Worked With
Mike Manning
April 04, 2019
Extended warranty service/recall eork Mike G., my service advisor has serviced my Jeeps for many years. He is an outstanding individual and I highly recommend River Front Chrysler for any Mike G., my service advisor has serviced my Jeeps for many years. He is an outstanding individual and I highly recommend River Front Chrysler for any and all service. More
by aprilmeyers
Employees Worked With
Mike Goehring, Randy Petersen
April 03, 2019
Good customer service. Over all great customer service. Mike make sure I’m satisfied every visit. Always have me a loaner when I need one, and I don’t wait for a long time w Over all great customer service. Mike make sure I’m satisfied every visit. Always have me a loaner when I need one, and I don’t wait for a long time when I’m waiting. More
by HENRYBARRON40
Employees Worked With
Mike Manning
April 02, 2019
Friendly, quick, and informative service and support! Friendly, quick, and informative service and support!Friendly, quick, and informative service and support!Friendly, quick, and informative service an Friendly, quick, and informative service and support!Friendly, quick, and informative service and support!Friendly, quick, and informative service and support! More
by johnwiet
Employees Worked With
John Marcus, Mike Manning, Randy Petersen, Zack Vaughan
March 27, 2019
Mike is awesome Mike is always great when I have issues with my vehicle. He’s very informative and willing to help. I appreciate his service every time. Mike is always great when I have issues with my vehicle. He’s very informative and willing to help. I appreciate his service every time. More
by Serendipity
Employees Worked With
Mike Manning
March 26, 2019
Customer Service Thank you Zach in service and everyone at Bill Kay for always treating us like family. Highly recommend! They make everything so convenient from drop Thank you Zach in service and everyone at Bill Kay for always treating us like family. Highly recommend! They make everything so convenient from drop off to pick up of our GMC. More
by lynn33333
Employees Worked With
Zack Vaughan
March 26, 2019
Great service department!! We've been loyal customers for over a decade and the service we receive every time we bring our car in is why we continue to return to Bill Kay! Mike We've been loyal customers for over a decade and the service we receive every time we bring our car in is why we continue to return to Bill Kay! Mike Manning is absolutely fantastic, we can't speak highly enough about him! More
by clownsatemypets
Employees Worked With
Mike Manning
March 15, 2019
GREAT SERVICE AS ALWAYS i don't think i was there 30 minutes i sat down and my car was done. lightning service thanks to michael manning great job!!!! i don't think i was there 30 minutes i sat down and my car was done. lightning service thanks to michael manning great job!!!! More
by lisamagisa68
Employees Worked With
Mike Manning
March 14, 2019
Lock service I lost my remote fob and the very next day at 7 in the morning they sold me a new one and program that for me. Services awesome! I lost my remote fob and the very next day at 7 in the morning they sold me a new one and program that for me. Services awesome! More
by frankshock
Employees Worked With
Zack Vaughan
March 12, 2019
Prompt efficient service done right Initial problem was a lit service engine light and need for an oil change. Mike Manning gave us immediate attention checking in, and Tech Chuck ident Initial problem was a lit service engine light and need for an oil change. Mike Manning gave us immediate attention checking in, and Tech Chuck identified leaks in transmission and engine components. All work was completed in a few hours in time for my wife to attend a meeting later that afternoon. More
by First Sergeant
Employees Worked With
Mike Manning
