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Bill Kay Buick GMC - Service Center

Downers Grove, IL

4.5
722 Reviews

722 Reviews of Bill Kay Buick GMC - Service Center

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May 13, 2019

Only place I go for service it is ALWAYS excellent Service is excellent staff is excellent and it is always an excellent experience.excellen service and facility. Staff very polite they keep you inform More

by Rusch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Manning
May 11, 2019

Consistently excellent service Mike Manning and the service team provide excellent service for my Buick, whether for a routine oil change or more complicated work. I'm happy to reco More

by james.axtell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Manning
April 29, 2019

Friendly, helpful and efficient All the guys are very friendly, go out of their way to be helpful and provide great service. They gave me a loaner when I expressed concern over the More

by CFANTER5
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Manning, Zack Vaughan, Madhur Bawa
April 29, 2019

Great people to do business with! I bought my GMC from another dealer but after dealing with the other dealership I will only use Bill Kay GMC. Always pleasant, helpful and always More

by Mamawags72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Manning, Zack Vaughan
April 26, 2019

Amazing service Zack and the techs had me in and out with lightning speed and amazing quality. Will definitely recommend them to all my friends for their service nee More

by zrules87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Vaughan
April 17, 2019

Polite, quick, satisfied. Always enjoyable dealing with the service group. Quick, efficient, pleasant. Basically in & out with a smile. Environment clean, neat & comfortable. H More

by RBNELSONDG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Vaughan
April 17, 2019

Amazing service Zack facilitate fast and amazing dent repair I can't even see where the dents used to be. I will definitely be bringing my vehicle back for all futur More

by zrules87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Vaughan
April 16, 2019

Tires We paid $60,000.00 dollar truck I’ve had to replace 2 tires, fix 2 flats. That’s xxxxxxxx!!! No one gives a xxxx ! You guys say it is road hazards !! More

by amb3030
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Roger Nicklaus, Randy Petersen, Zack Vaughan
Apr 15, 2019 -

Bill Kay Buick GMC responded

Hi Mr. Nasir, sorry to hear of the troubles you are having with your tires. We can understand your frustration having just bought a new vehicle and being unable to drive it. Having said that, you did purchase a "Road Hazard" tire and wheel policy which has provided you with the benefit of not having to pay for any of these issues and we have handled them according to the policy. We have not heard of any issues with tires blowing out or getting hit by nails more than normal with any of our new vehicles, so it seems unfair to lay the entire blame on all GMC vehicles. Our best guess it that you had to have been terribly unlucky and had to have hit something or picked up a nail for your tire to lose air. Nonetheless, customer service remains our #1 priority and we will do our best in the future to assist you with further tire issues if you have them. Again, we apologize for your experience and hope that the tire issues are in your past.

April 14, 2019

Customer Service Excellent customer service. Mike Manning is very professional,friendly, and helpful. My vehicle was checked and serviced and ready well ahead of prom More

by PEGSGLEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Manning
April 08, 2019

Computer issue Had a computer issue which was repaired in a reasonable time Your group has always done a great job Your entire group of associates are a pleasure More

by JOELIVINGSTON951
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul in service
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