Bill Kay Buick GMC - Service Center

Terrain oil burning issue Told job would take about a day and it was late afternoon when given that info. Got the call late the next morning that it was done already - fabulou Told job would take about a day and it was late afternoon when given that info. Got the call late the next morning that it was done already - fabulous!! Little confusion as to the policy of applying the diagnostic fee to any authorized repairs, but got it worked out. Not specifically this dealer's issue, but this whole thing was avoidable if with all the tech in these vehicles SOMETHING would've alerted me to the engine burning an excessive amount of oil and causing me to run low!!!! Mike offered to monitor the oil level knowing this is a chronic problem with GMC and said he'd go to bat with GMC over it down the road if necessary - thanks! More

Change my oil Overall excellent service friendly people didn’t have to wait to long. Serivce was great nice atmosphere sat and had coffe while I waited for my car Overall excellent service friendly people didn’t have to wait to long. Serivce was great nice atmosphere sat and had coffe while I waited for my car More

Broken down from out of town. My transmission gave out towing a trailer whilst visiting from Minnesota. I can’t say enough how fantastic I was treated and taken care of. The guy My transmission gave out towing a trailer whilst visiting from Minnesota. I can’t say enough how fantastic I was treated and taken care of. The guys were able to get me in and take off of the transmission change quicker than I thought. Great professional service! More

Scratch Repair I brought my car into the body shop today because the clear coat was scratched on one of my doors. I didn't have an appointment, but Wayne was very fr I brought my car into the body shop today because the clear coat was scratched on one of my doors. I didn't have an appointment, but Wayne was very friendly and helpful. He took care of me immediately, and fixed my car in less than 5 minutes! He also did not charge me for the minor procedure. I was very impressed with the customer service, and I will be returning for any future repairs that I may need! I will definitely recommend Wayne and the Downers Grove Body Shop to others! I'm so grateful for Wayne's help today! More

Horrible customer service, vague explanations I received horrible service, I was overly charged for a quick fix issue. I wouldn’t recommend to anyone. Lied that Madhur is the manager. I received horrible service, I was overly charged for a quick fix issue. I wouldn’t recommend to anyone. Lied that Madhur is the manager. More

Fast Service The trunk release on the inside of the car stop working, The serviceman ordered the replacement part and called me right away to (less than a week) to The trunk release on the inside of the car stop working, The serviceman ordered the replacement part and called me right away to (less than a week) to schedule an appointment. The technical was efficient and installed the part in no time. I am pleased that now I can open the trunk from inside the car, More

GM Vibration on new Vehicle Brought in new vehicle for a vibration felt in steering column felt more often during first 800 to 1k miles, last 100 miles didn't feel as often. Wan Brought in new vehicle for a vibration felt in steering column felt more often during first 800 to 1k miles, last 100 miles didn't feel as often. Wanted to get in, so that we have it formally recorded in the files. Tech couldn't reproduce it, but found that front tire were slightly out of balance. Added weights to get back into balance. Still need to drive some more to prove out of this was the issue or something else. More

Service Had my 50k service done and fixed my mirror sensor system. Also had my rear window fixed because it would not go down. Service was performed timely Had my 50k service done and fixed my mirror sensor system. Also had my rear window fixed because it would not go down. Service was performed timely and correct. More

1st oil change It was my first oil and tire rotation on my new car, got the time I wanted took well under an hour and didn’t cost anything, and car came back washed- It was my first oil and tire rotation on my new car, got the time I wanted took well under an hour and didn’t cost anything, and car came back washed-it was great! More

Positive experience, very excellent customer service Accommodating shuttle service, excellent customer service. First time customer, I would recommend Bill Kay GMC to everyone. Very clean accommodations Accommodating shuttle service, excellent customer service. First time customer, I would recommend Bill Kay GMC to everyone. Very clean accommodations, friendly employees who are very helpful. More