Bill Kay Buick GMC - Service Center

Excellent Always honest and fair. I have worked with this business since 2002 and have found the experience to be favorable. Hopefully this is enough words. Always honest and fair. I have worked with this business since 2002 and have found the experience to be favorable. Hopefully this is enough words. As this was kicked back to me because of insufficient word count - please be advised the next commentary will contain NO Word Count. thank you. As an aside - I vote with my wallet and to date am very pleased with the relationship and service provided by Mike Manning at the referenced dealership. More

Easy breezy and no delay at Bill Kay! The entire staff was not only helpful and friendly but extremely informative and quite communicative along the way as the job was completed. I would The entire staff was not only helpful and friendly but extremely informative and quite communicative along the way as the job was completed. I would highly recommend them to anybody who needs to buy a new car or service one. More

Got it right after all Had my vehicle in for the 4th time to address the check engine light & issues with the emissions system. After ~$4500 in repairs & no resolution along Had my vehicle in for the 4th time to address the check engine light & issues with the emissions system. After ~$4500 in repairs & no resolution along with getting a call from a salesman who knew all about my repairs, I was rather unhappy. But, Zack took care of me, the tech found the issue, repaired it at no charge, and the check engine light remains off. Customer Service from the service writers, porters, & cashiers has always been excellent! More

My problem was addressed promptly and alternates discussed Mike was knowledgeable, and spelled out my options with a time frame to complete the work. He also detailed the total cost estimate for me. Mike was knowledgeable, and spelled out my options with a time frame to complete the work. He also detailed the total cost estimate for me. More

3rd time is not the charm Check engine light came on in March and had it checked out. In March, stated it was a problem with the emissions system and had $1800 of work done inc Check engine light came on in March and had it checked out. In March, stated it was a problem with the emissions system and had $1800 of work done including a tune up (fuel injector service, new spark plugs, etc.) to address the problem. 24 hours later, check engine light went on. Had it rechecked a few days later and was suggested to run a couple of tanks of gas through it as it will sometimes clear. This didn't work. Check engine light on/off over the next couple of months. Returned to dealer and had both catalytic converters replaced to the tune of $3200. Upon starting my vehicle IN THE DEALER LOT, the check engine light came back on. The service writers have been pleasant to deal with and the customer service overall has been good. What makes me skeptical about the quality and motivations for the recommended repairs is that I received a call from a salesman who knew that I had a lot of repairs made and was asking about my interest in trading in the vehicle and purchasing a new one. Now, I'm concerned that I'm being played by both the service and sales departments. Thus, I'm leaning against recommending this dealer for service when previously I was pleasantly surprised by the work and customer service. We'll see if they make this right... More

Good communication I delt with mike three times. Communication spot on. Never had a issue. Thank you to him and the dealership for there great and good service. I delt with mike three times. Communication spot on. Never had a issue. Thank you to him and the dealership for there great and good service. More

Battery kept dying I brought my car in for a battery that was dying every time I turned the car off. The battery was only 18 months old. Mike tester my car, found that I brought my car in for a battery that was dying every time I turned the car off. The battery was only 18 months old. Mike tester my car, found that the battery was bad, and replaced it under warranty. He also took care of my oil change while I was there. I was out in 90 minutes. Great service! Thank you! More

Not recommended - So called "OEM" towing hitch needs welding at the outlet plate; - Missing "SV" letters on tail gate; - Left back wheel lug bolt broken during serv - So called "OEM" towing hitch needs welding at the outlet plate; - Missing "SV" letters on tail gate; - Left back wheel lug bolt broken during service, and lug nut with broken bolt inside left in the center console; I emailed collision center regarding this issue and no answer. The only reason that i took my truck to "Bill Kay" was that it is a Nissan dealership and i was hopping for best service. Unfortunately I regret my decision. More

Service on a new car. First service issue on my new car purchased last August. Was completed in a timely and expert manner..Thank you! The Car wash when service completed w First service issue on my new car purchased last August. Was completed in a timely and expert manner..Thank you! The Car wash when service completed was greatly appreciated. More

Dishonest; an unethical company I bought a new car from this company. I have pointed out issues with the car for 5 years. Now that warranty has expired, they pointed out the EXACT I bought a new car from this company. I have pointed out issues with the car for 5 years. Now that warranty has expired, they pointed out the EXACT thing I have complained about since the car was a year old!!! I will contact BBB to understand whether the issue is GMC or Bill Kay. Also told my wife the car needed $2100 in repairs when another shop charged $775. As expected, not only changed tune after warranty but also took advantage of female. More