Bill Kay Buick GMC - Service Center

Great Service The staff knows what they are doing. Service is very helpful and honest. Waiting room is clean w free coffee and donuts. You even have access to the r The staff knows what they are doing. Service is very helpful and honest. Waiting room is clean w free coffee and donuts. You even have access to the remote control to switch up the tv if you are waiting alone More

Service On My Regal I have had my car serviced at Bill Kay on several occasions and have always been well pleased. Would recommend them to anyone. Thank you. I have had my car serviced at Bill Kay on several occasions and have always been well pleased. Would recommend them to anyone. Thank you. More

Great Service Your staff were professionals. They fixed my issues and even washed my vehicle. The work was completed I. A timely manner This has never been done be Your staff were professionals. They fixed my issues and even washed my vehicle. The work was completed I. A timely manner This has never been done before. Thank you More

Warranty work not performed by GM guidelines. Zackary Vaughan is not a Knowledgeable service advisor and would not recommend using him or bill Kay in general. I had a appointment for a recall on O Zackary Vaughan is not a Knowledgeable service advisor and would not recommend using him or bill Kay in general. I had a appointment for a recall on October 12th. The recall was taken care of how ever I had other issues with my transmission. None of my concerns were looked at are taken care of. The truck is still well within it’s powertrain warranty. GM has Many technical service bulletin (TSB) on most of its 8 speed transmission (Poor transmission there’s a reason they stopped useing them) but I asked to check and see it it had any updates. Zach told me no there is no updates. However GM had a brand new update released October 3..9 days before my appointment. I called bill Kay Chevy To see if they would cover the TSB for the transmission flush. It’s the so called fix for the sloppy hard shifts and torque converter shutter. Bill Kay Chevy said no it’s not covered and will cost $750-$800. I said that crazy it says right in the TSB Or GM’s website that it’s covered and Bill Kay said nope sorry it’s not. There were a few more issues but these are the main problems I had with bill Kay. I called ETTLESON GMC CADILLAC and the Service advisor knew all about the TSB and took care of the flush and the update To transmission free of charge. I would highly recommend ETTLESON. More

Quick and thorough I went in for some warrenty work and they found other problems with my vehicle. They did a good job at checking my car out. Great job! I went in for some warrenty work and they found other problems with my vehicle. They did a good job at checking my car out. Great job! More

50k miles maintenance Very thorough in explaining everything and with price estimate and timeframe. They got me in at the scheduled time (I had an appointment). And because Very thorough in explaining everything and with price estimate and timeframe. They got me in at the scheduled time (I had an appointment). And because I had extra work that was needed, they supplied a ride to and from the appointment I had while my vehicle was being worked on. More

Oil change Great service. Friendly and efficient. Will come back for next service. The gentleman was thorough, honest and did not try to sell me any unnecessary Great service. Friendly and efficient. Will come back for next service. The gentleman was thorough, honest and did not try to sell me any unnecessary items. More

Great Customer Service with a smile Zack greeted me promptly- he reviewed what services I wanted. Services were completed and washed car was returned to me within the allotted time. For Zack greeted me promptly- he reviewed what services I wanted. Services were completed and washed car was returned to me within the allotted time. For over 10 years, I have never been disappointed with the professionalism and customer Service provided by the entire staff (Sales and Service) at Bill Kay Buick/ GMC in Downers Grove. More

In and Out...super easy I showed up for a recall on the brakes. My vehicle was serviced and work completed prior to the estimated time allowed. The staff was polite and atten I showed up for a recall on the brakes. My vehicle was serviced and work completed prior to the estimated time allowed. The staff was polite and attentive. More

Excellent service as usual. Very attentive to take care of my service needs Made it a point to keep in contact with me as to the scheduling and status of my service needs. Very attentive to take care of my service needs Made it a point to keep in contact with me as to the scheduling and status of my service needs. More