Bill Kay Buick GMC - Service Center

Dealer took my car in today and discovered they didn’t have the parts needed to do the job so now I have to come back tomorrow to get the job done. have the parts needed to do the job so now I have to come back tomorrow to get the job done. More

I HAD NO PROBLEM AT ALL THE PEOPLE WAS VERY NICE . IT IS A FRIENDLY PLACE AND THE EMPLOYEES ARE VERY KIND AND I WOULD RECOMMEND THIS FACILITY TO ANYONE WHO NEED BUICK SERICES. I ALSO LIKE THE YOUNG MAN IT IS A FRIENDLY PLACE AND THE EMPLOYEES ARE VERY KIND AND I WOULD RECOMMEND THIS FACILITY TO ANYONE WHO NEED BUICK SERICES. I ALSO LIKE THE YOUNG MAN WHO SHOWED ME ALL THE NEW CARS AND SUVS HIS NAME IS JOHN MARCUS VERY NICE GUY. More

Good service and conscientious about customer needs in a timely manner. Service techs as well follow this positive customer service attitude. Would recommend to others. timely manner. Service techs as well follow this positive customer service attitude. Would recommend to others. More

Service took a 1 hour and 45 minutes. Wait was way too long. I've had other dealerships wash and vaccum. Only got a wash. long. I've had other dealerships wash and vaccum. Only got a wash. More

Fast, smooth, and effortless service Everything was done more quickly than I expected. I was well treated, and they kept me up to date several times as to when they expected the work to b Everything was done more quickly than I expected. I was well treated, and they kept me up to date several times as to when they expected the work to be finished. More

Excellent customer service all of the staff are excellent a Excellent customer service and excellent place to have service done great staff including the admin people who check you out when your service is co Excellent customer service and excellent place to have service done great staff including the admin people who check you out when your service is complete Only place I have my Buick serviced always fast done right and pkeasant More

Perhaps, maybe someone was having a bad day. I bought a used Yukon and found a significant water leak a couple days later coming from somewhere around back hatch. Was told to bring it in and the I bought a used Yukon and found a significant water leak a couple days later coming from somewhere around back hatch. Was told to bring it in and they said they couldn’t find it or didn’t see the water spots after specifically telling them where and what the problem was. The fix seems like a temporary fix w silicone which was used as a glue to keep grommet in place that covered the wiring for back hatch. I had to walk them through it on the phone. While it was in service, I discovered an open recall which was not addressed and thought that would have popped up in the computer and be taken care of during the time it was already there. Finally, The most concerning issue was that I had all weather Floor mats for temporary protection in back of truck and they ended up disappearing. Feel free to have a manager only contact me. More

Warranty work EST of 90 min. Took 1 hour 45 mins. Excellent job with the replacement. Enjoyed the car wash. The waiting room was comfortable and clean. EST of 90 min. Took 1 hour 45 mins. Excellent job with the replacement. Enjoyed the car wash. The waiting room was comfortable and clean. More