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Bill Kay Buick GMC - Service Center

Downers Grove, IL

4.5
726 Reviews
Call Service Center (630) 984-4578

726 Reviews of Bill Kay Buick GMC - Service Center

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February 01, 2024

Their Service is reliable. Have have been using the Bill Kay Buick service department for at least 4 years and have not had any issues. More

by wjreidy60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
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Feb 01, 2024 -

Bill Kay Buick GMC responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

January 20, 2024

Jennifer was very accommodating especially with my car in the shop for a couple of days More

by BL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
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Jan 23, 2024 -

Bill Kay Buick GMC responded

Satisfaction is our top priority, and we appreciate your acknowledgment of our efforts.

January 17, 2024

The servic we technician was great. She explained all the findings on tires,brakes etc. I use Bill Kay because I trust they will give me honest service. More

by SUEHAMBURG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payton Burke
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Jan 17, 2024 -

Bill Kay Buick GMC responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Bill Kay Buick GMC and we hope to see you again soon!

January 17, 2024

Service is great. But I am still waiting for a factory warrantied part for over a month now. Currently having to drive a 2019 Sierra with the check engine light cons More

by andler.robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer , Brian Wilson
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Jan 17, 2024 -

Bill Kay Buick GMC responded

Understood , will notify parts department and have someone follow up with you.

January 17, 2024

I have never had any problems with the Buick people that are there now. Had complaints when it was PONTIAC. More

by MOLITORR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Payton Burke
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Jan 17, 2024 -

Bill Kay Buick GMC responded

We're pleased to know we have been able to exceed your expectations and really help you out! Thank you so much for sharing your outstanding experience with us at Bill Kay Bill Kay Buick GMC in Downers Grove.

January 17, 2024

Easy to get appointment, fast service. Good explanations. Car cleaned nicely . Nice and friendly people. More

by orlandgg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payton Burke
Report | Print
Jan 17, 2024 -

Bill Kay Buick GMC responded

We're pleased to know we have been able to exceed your expectations and really help you out! Thank you so much for sharing your outstanding experience with us at Bill Kay Bill Kay Buick GMC in Downers Grove.

January 16, 2024

You always do a good job and explain everything thoroughly. Your prices are reasonable. i’ve purchased or leased three vehicles through you and plan on buying more. More

by ROBERTWOLD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Payton Burke
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Jan 16, 2024 -

Bill Kay Buick GMC responded

Thank you so much for taking the time to share your positive experience with Bill Kay Buick GMC.

January 16, 2024

The dealership is closer to my location, an easy to get to. The service representatives provide me with excellent service. More

by jbay1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payton Burke
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Jan 16, 2024 -

Bill Kay Buick GMC responded

Thanks jbay1976 for your kind words and fantastic star rating.

January 16, 2024

This dealership is one of the good one in Illinois far is the services and they way they treat customers and visitors as family More

by naderyahya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Bryan, Brian Wilson, Randall Caldwell, Scott Spisak, Payton Burke
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Jan 16, 2024 -

Bill Kay Buick GMC responded

Thank you so much for taking the time to share your positive experience with Bill Kay Buick GMC.

January 16, 2024

Service was good but found out that Bill Lay charged me for the part twice as much as retailed. I emailed to the manager about it and received no response. More

by AMYIPTRAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Wilson
Report | Print
Jan 17, 2024 -

Bill Kay Buick GMC responded

Please if you would call me Donnie Jorman customer relations at 630 969 3200 ext 1221. I will be more then happy to look into this for you.

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