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Bill Kay Buick GMC - Service Center
Downers Grove, IL
732 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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732 Reviews of Bill Kay Buick GMC - Service Center
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March 26, 2020
Well I had an appointment but did want to wait for 5 more days due to the crisis going on. So called service up talked to Brian and he said if you can be here in an hour we can take you. My service was more days due to the crisis going on. So called service up talked to Brian and he said if you can be here in an hour we can take you. My service was done in about an 1 1/2 hours and was happy I got it done. More
by Mike J
Verified CustomerEmployees Worked With
Brain,and two other service advisor's
March 25, 2020
I brought my car in for a 7:30am appointment. I got a call from Keith and he said I could pick my car up anytime until 7pm. I arrive at 6:02pm and there's one person who just closed up with all the doors call from Keith and he said I could pick my car up anytime until 7pm. I arrive at 6:02pm and there's one person who just closed up with all the doors locked and he said everyone left. This dealership is a waste of time to go to and extremely overpriced for their lack of services and compassion to the client. Edit from the next day: I called Keith's direct number and had to leave a message. I then called the main number and when transferred to services. Keith answered, but couldn't answer his individual phone? He then said I could get 10% off when I asked for it due to the inconvenience. When I asked for a list of costs, he had to look into it and call back. He called back 40 minutes later and said that he could only give me $100 instead of 10% after talking to a coworker. Not even a manager. He then went on to list everything that was completed and stated the transmission coolant was repaired even though I told him that I didn't want that done because the bill was already so high. He then said that he meant to say that it wasn't completed. He ended the call with a "Thank you" and mentioned nothing about correcting my issues with his services. Safe to say I am not impressed with this dealerships customer service. Another update: When I picked up the car, I waited 20 minutes to speak with Keith. When I got to speak with him, he said that he didn't care that I had posted a bad review. The breakdown of labor was also more than he told me on the phone. On the phone he quoted $667 for each wheel bearing and labor. The breakdown does not match on the receipt. Keith does not use facts when he speaks to customers and has no respect for them. I got the keys and the car wasn't even driven up front for me. I had to find it in a back lot. More
by cousco
Employees Worked With
Keith
March 16, 2020
Brought my car in for a few service items and it took the entire day to fix it all. Unfortunately, they closed at 6, and I had to get my car the next day, and I still have to bring it back to get one more i entire day to fix it all. Unfortunately, they closed at 6, and I had to get my car the next day, and I still have to bring it back to get one more item repaired-they had to order the part. Not my favorite visit. Usually, I’ve had a great experience there. More
by bzgirl
Employees Worked With
Nathan
March 12, 2020
There’s an old saying show me what you’re looking for I came in looking for part of the truck and part of a car and That was the Denali I must have pull of the salesman‘s hair out because I must look at a came in looking for part of the truck and part of a car and That was the Denali I must have pull of the salesman‘s hair out because I must look at a lot of cars and taking up a lot of his time he was very patient and understanding exactly what I was looking for I appreciate that great customer service thank you More
by DUMAS.R
Employees Worked With
Geleco Marchbanks
March 11, 2020
Great Service Always a great experience. Very helpful service department team. Brian Wilson is attentive to detail and follows through on everything as promised. Always a great experience. Very helpful service department team. Brian Wilson is attentive to detail and follows through on everything as promised. Keep up the great service. Thank you. More
by markmelillo
Employees Worked With
Brian Wilson
March 09, 2020
Got me in as soon as I got there (I had an appointment), and finished everything in a timely fashion. I was allowed to use a 15% off coupon as well. and finished everything in a timely fashion. I was allowed to use a 15% off coupon as well. More
by RG40
Employees Worked With
Don’t remember Service resource name
March 09, 2020
Service was great! Your ladies room was disgusting. You really need to do something about that. I will consider going elsewhere for service because of it! You really need to do something about that. I will consider going elsewhere for service because of it! More
by kimberleersmith
Employees Worked With
Service writer
March 02, 2020
Aa recall repair went bad. I had to bring car back three times. They gave me a loaner the last day. They were worried that I needed to fill up gas after they drove my car 35 miles to test but never fille times. They gave me a loaner the last day. They were worried that I needed to fill up gas after they drove my car 35 miles to test but never filled up my car. Acted like they did me a favor to provide loaner. Frustrating More
by macboss1
Employees Worked With
Service adept.
February 18, 2020
Terrible experience. Brought car in for a recall item for unexpected pull to one side. After receiving car back, found 3 new warnings stabilitrack, front impact disable and reduced steering. Brought car for unexpected pull to one side. After receiving car back, found 3 new warnings stabilitrack, front impact disable and reduced steering. Brought car back they said it was fixed. I was 5 minutes away and all warning came right back. Now have to bring back again for same warnings. The service tech said the internet may have gone out the first time for recall may have been the reason. No reason provide for the new warnings. More to follow. More
by macboss1
Employees Worked With
Brian Wilson
