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Bill Kay Buick GMC - Service Center
Downers Grove, IL
732 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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732 Reviews of Bill Kay Buick GMC - Service Center
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July 23, 2020
Great service and fast: they had my oil changed, car washed, and fixed a minor recall in about an hour. Have been several times now and have nothing but good things to say. washed, and fixed a minor recall in about an hour. Have been several times now and have nothing but good things to say. More
by SEANBDALY
Verified CustomerEmployees Worked With
Tony in service
July 17, 2020
Service Department only - poor communication - finished the work but like pulling teeth on follow up and info requests. Had a shredded belt that they turned into an all day inspection trying to create add the work but like pulling teeth on follow up and info requests. Had a shredded belt that they turned into an all day inspection trying to create add ons for service. More
by BCARLISLE
Employees Worked With
Samantha
July 17, 2020
So polite and respectful. Came over from different dealership and love the service here. Would definitely come back and recommend to a friend. Thanks again! dealership and love the service here. Would definitely come back and recommend to a friend. Thanks again! More
by CNURSEGO
Employees Worked With
Sam was great!
July 17, 2020
Quick, courteous, professional service. No gimmicks or pressure for other non-essential services-which is much appreciated! Care for personal safety was also appreciated (ie wearing masks and hand gel ava pressure for other non-essential services-which is much appreciated! Care for personal safety was also appreciated (ie wearing masks and hand gel availability) More
by tmquest4
Employees Worked With
Brian in service dept
July 15, 2020
Samantha in service went out of her way Brought our Enclave in for AC diagnosis and service. Clear communication and workable solutions throughout with Samantha in your service department. S Brought our Enclave in for AC diagnosis and service. Clear communication and workable solutions throughout with Samantha in your service department. She made the difference. More
by KBUDKA
Employees Worked With
Samantha
July 07, 2020
I was impressed by the professionalism from top to bottom particularly the service management with keeping me updated. Overall excellent experience and will recommend Bill Kay to friends and family. particularly the service management with keeping me updated. Overall excellent experience and will recommend Bill Kay to friends and family. More
by Bill
Employees Worked With
Robert Jordan
July 07, 2020
Everyone was excellent, from the moment I made my appointment, dropping it off the next day, and picking it up two days later. Wayne and his team did a great job, appointment, dropping it off the next day, and picking it up two days later. Wayne and his team did a great job, More
by Ken Marshall
Employees Worked With
Chris Vitro
July 02, 2020
OIL CHANGE We appreciated your picking up our car from our home and dropping it off. Thank you for assisting us in maintaining our vehicle. Sincerely, Geral We appreciated your picking up our car from our home and dropping it off. Thank you for assisting us in maintaining our vehicle. Sincerely, Gerald and Marlene Fishman More
by MARFISH
Employees Worked With
John Spellman
July 01, 2020
Service department very helpful and accommodating. No pressure to repair if you were unsure will continue to use Bill Kay for service and may decide to purchase a new vehicle. pressure to repair if you were unsure will continue to use Bill Kay for service and may decide to purchase a new vehicle. More
by ritaclifford
Employees Worked With
Sam, Brian
