Bill Kay Buick GMC - Service Center

You have a Very great find andA helpfully staff members. They also informs me when I met next service is due. center is ver clean. They also informs me when I met next service is due. center is ver clean. More

Great customer service No-pressure Professional Polite Attentive Above & beyond Purchased a vehicle from here. I must say that this was my best car shopping experien No-pressure Professional Polite Attentive Above & beyond Purchased a vehicle from here. I must say that this was my best car shopping experience ever. The salesman was very informative and he was answering questions patiently. I went in to get service love the email and text to schedule or reschedule More

Everyone was friendly and did a nice job. I was able to remain socially distanced while waiting on my car. My appointment was on time. remain socially distanced while waiting on my car. My appointment was on time. More

We had a great experience with Bill Kay GMC. our salesman Mike Lugowski was open with us and didn’t pressure us to buy a car. We were able to take an Acadia home for 24 hours and an Enclave for 24 hours. Thi Mike Lugowski was open with us and didn’t pressure us to buy a car. We were able to take an Acadia home for 24 hours and an Enclave for 24 hours. This allowed us to determine that we really liked the Acadia. The finance manager gave us a great deal. We love our Acadia. We ultimately picked a different dealer because Bill Kay didn’t have the color that we wanted. But Bill Kay respected us for this and said that we are welcome to bring the Acadia for service with them. So when we needed service last week, we were welcomed with open arms. I highly encourage new car buyers to visit Bill Kay and ask for Mike in particular. More

The service department is professional, efficient, and helpful. They are very accommodating when making appointments, and keep the customer informed of the progress of the work on the vehicle. They are ve helpful. They are very accommodating when making appointments, and keep the customer informed of the progress of the work on the vehicle. They are very willing to answer questions. More

Customer service is great (Tony, he listens and goes out of his way to accommodate) Keith/Kevin (Mechanic) was awesome he was soooo informative great. of his way to accommodate) Keith/Kevin (Mechanic) was awesome he was soooo informative great. More

Always happy with the work James does! Engine needed some cleaning work, and the AC was acting a little poorly. All seems to be good now. Thanks. cleaning work, and the AC was acting a little poorly. All seems to be good now. Thanks. More

Went for a repair to an issue that should be a recall. Took a while to look at the car, should’ve been an hour but took all day. Tried to use the text to communicate with our service person Tony he nev Took a while to look at the car, should’ve been an hour but took all day. Tried to use the text to communicate with our service person Tony he never responded and then lied to us that they had looked at the car but when we called 2 hours later another service person said they were just about to look at the vehicle More

Probably the worst experience I’ve had with the service department. One service rep couldn’t get her computer to work, the other looked annoyed that I was even there. Not the level of service I am used to department. One service rep couldn’t get her computer to work, the other looked annoyed that I was even there. Not the level of service I am used to over the last decade. Communication was lacking. No information was provided except when I called to get it. Still not sure what work was actually done. I was told the work would take about an hour, after 3 hours I sent a text asking for a status, got no response so called. Was told it was being worked on and they would call with a diagnosis. 5 minutes before close I called again, car was ready but weren’t able to find any problem. Asked for a shuttle ride. 45 minutes later no shuttle. Called back and talked to sales manger (service had all gone home as I expected), he said shuttle was on its way. Not sure I believed him, but it did show up 10-15 minutes later. A/C works now, so that’s good. More