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Bill Kay Buick GMC - Service Center

Downers Grove, IL

4.5
732 Reviews

732 Reviews of Bill Kay Buick GMC - Service Center

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November 03, 2020

Brian in sales and Scott Robertson in Service are Brian in sales and Scott Robertson in Service are amazing all of your customer service people that I’ve ever come in contact with are very delightful More

by Brenda Seligmann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Robertson
Nov 06, 2020 -

Bill Kay Buick GMC responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

October 30, 2020

Awesome service. Recommend this dealership for all vehicle needs and services. Also great job on keeping people safe during pandemic and social distancing for guests. More

by Acadia,Gino84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure of her name but she was great , Dan Imundo
Nov 04, 2020 -

Bill Kay Buick GMC responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! All the best, Terry Bryan - tbryan@billkaybuickgmc.com

October 30, 2020

Wayne who runs the body shop is fantastic. I had some collision repair done with the body shop; I have also had standard vehicle service work done. A very top rate dealer ship and servicing centers. More

by the absolutist
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Vitro
Nov 02, 2020 -

Bill Kay Buick GMC responded

We are so glad to read that you had such a positive experience with us! We can't wait to see you again soon. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

October 27, 2020

Tony was very helpful and did a great job with my appointment. His customer service and knowledge was beyond impressive. I am looking forward to my next service appointment. More

by Davejag33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony
Oct 29, 2020 -

Bill Kay Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

October 27, 2020

Polite, efficient, and pleasant. Did what they should have and advised properly regarding future service. Not much else to say to force twenty five words. More

by Waynewheatley
Recommend Dealer
Yes
Employees Worked With
Didn’t work with any of these
Oct 29, 2020 -

Bill Kay Buick GMC responded

We cannot thank you enough for this glowing review of our service center! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

October 23, 2020

I had my Buick Casada serviced at Bill Kay. The work performed was an oil change & tire rotation. I was very satisfied with Brian my Service Advisor. More

by Lance
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian —Service
Oct 28, 2020 -

Bill Kay Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

October 21, 2020

Service team confirmed dead battery and changed in a timely manner. The team was busy so the car was not washed, as previous visits had accomplished. More

by crivera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lugowski, Dan Imundo
Oct 26, 2020 -

Bill Kay Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

October 13, 2020

Great customer service - very professional, very friendly. Clean facility. Recommended some work - did not pressure to have things done that I chose to delay for another time. More

by msb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Imundo
Oct 15, 2020 -

Bill Kay Buick GMC responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

October 13, 2020

I was in and out with no issues. My car was fixed quickly and efficiently. I received a text telling me what was wrong and when it would be ready for pickup! Awesome job. More

by tara_steward
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian
Oct 15, 2020 -

Bill Kay Buick GMC responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

October 13, 2020

Sam and the tech quickly figured out the issue with my Tahoe and resolved it very quickly. This was my first Service visit to Bill Kay Buick GMC and it was a good one. More

by joefreda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha - Service advisor
Oct 15, 2020 -

Bill Kay Buick GMC responded

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

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