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Bill Kay Buick GMC - Service Center

Downers Grove, IL

4.5
724 Reviews

724 Reviews of Bill Kay Buick GMC - Service Center

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March 25, 2024

Disappointing customer seevice. ..I hope the new manger improves things I havent decided if I will be a returning customer More

by ejrn1991
Recommend Dealer
No
Employees Worked With
John Petrie, John Petrie
March 16, 2024

Everything was great. I will be back. Facility was comfortable and everyone was very helpful More

by Bueghly
Recommend Dealer
Yes
Employees Worked With
Jennifer Rocio, Jennifer Rocio
Mar 20, 2024 -

Bill Kay Buick GMC responded

We're pleased to know we have been able to exceed your expectations and really help you out!

March 13, 2024

Excellent service. Listened to my needs. Highly recommended. I will tell my friends and family that Bill Kay is the best More

by rolf0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Petrie, Payton Burke, John Petrie
Mar 13, 2024 -

Bill Kay Buick GMC responded

Hi, thank you for the high star rating!

March 07, 2024

I needed keys programed for my 2010 Buick Lacross. Service people were professional and tended to my needs. More

by advantage110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payton Burke
Mar 08, 2024 -

Bill Kay Buick GMC responded

We're glad to hear you found our staff was so knowledgeable and helpful!

February 17, 2024

Service personnel were very helpful and the work was completed as promised waiting room was very clean More

by caseyhalinski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Payton Burke
Feb 19, 2024 -

Bill Kay Buick GMC responded

It is great to hear everything was done quickly and to your satisfaction!

February 16, 2024

It was a bit of a long wait. The accommodations made it a smooth trip. More

by jepting9
Recommend Dealer
Yes
Feb 16, 2024 -

Bill Kay Buick GMC responded

We're glad to hear you found our staff was so knowledgeable and helpful!

February 12, 2024

No follow through. Problems since day 1. Now a recall notice and bring my car in and the fix would not work. They need to call Buick and will call me back. That w More

by mimin0318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know the service man name
Feb 13, 2024 -

Bill Kay Buick GMC responded

Afternoon mimin0318, I am unable to locate your info using mimino318, please if you could call me Donnie Jorman customer relations at 630 969-3200 ext 1221

February 02, 2024

I have always had friendly and knowledgeable staff members. The sales department is also great. I have had great experiences here ever since I purchased my Terrain from your store last year. More

by Kramer.erik3000
Recommend Dealer
Yes
Employees Worked With
The service manager Jennifer.
Feb 05, 2024 -

Bill Kay Buick GMC responded

We're glad to hear you found our staff was so knowledgeable and helpful!

February 01, 2024

Their Service is reliable. Have have been using the Bill Kay Buick service department for at least 4 years and have not had any issues. More

by wjreidy60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Feb 01, 2024 -

Bill Kay Buick GMC responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

January 20, 2024

Jennifer was very accommodating especially with my car in the shop for a couple of days More

by BL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
Jan 23, 2024 -

Bill Kay Buick GMC responded

Satisfaction is our top priority, and we appreciate your acknowledgment of our efforts.

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